By Georgianna W. Oliver, CEO
Did you know that according to statistics analyzed by Package Concierge almost 40% of packages are delivered by the United States Postal Service? As the sheer number of packages being delivered to apartments continues to grow, an apartment manager’s relationship with their local Postmaster has become more and more important. And now the USPS is delivering packages for Amazon on Sundays! A day when most leasing offices are not even open…
From the beginning of construction where it is necessary to obtain local USPS Delivery Operations approval to use Package Concierge as an alternative to traditional parcel lockers for handling packages – to ongoing daily package delivery operations – it is essential to establish and maintain a cooperative relationship with your local Postal Service and all delivery carriers. This is not a one-sided relationship though…it is important to remember that as multifamily residential providers, you are a high density USPS customer. If you have specific delivery requirements for your property, they will make every attempt to honor your requests. Postal regulations governing the delivery of mail are not all applicable to packages – so local USPS Delivery Operations can be more creative in the delivery of packages.
As stated by Megan J. Brennan in her inaugural news release as Postmaster General, her strategy is to …”encompass better use of data and technology, speed the pace of product and service innovations, and continue process improvements throughout the organization”. Postmaster General Brennan added, “We can reinvigorate the way we serve our customers and the public by constantly looking forward as an organization, anticipating the changing needs of our customers, and adapting as quickly as we can to a competitive and evolving marketplace”. Package Concierge has experienced this cooperation first-hand with the U.S. Postal Service. The USPS has embraced delivering packages to this new electronic parcel locker product in apartment communities across the United States. We are all in this together with the shared goal of meeting end-user / consumer / resident needs by providing timely, secure and convenient package deliveries. We look forward to continuing to work together with you and with the USPS to achieve the highest level of service possible.