All Encompassing: Package Concierge Offers Package Shipping and Returns

One in three.

That’s right: 30 percent of every online purchase is returned.

Did you know around 49% of retailers offer free return shipping now? Package concierge is here to help.

According to invespcro.com, 30% of all products ordered online are returned as compared to 8.89% in brick-and-mortar stores.

We already know that ecommerce is bigger than ever with people spending more than a $200 billion annually – a steadily rising number. It is estimated that online shopping has grown more than 17 percent over the last decade. And as more and more brick-and-mortar stores close their doors ecommerce is projected to further skyrocket.

While online shopping offers a greater convenience with the ability to shop 24/7 and from various devices, it still lacks the sensory appeal that comes with shopping at a brick-and-mortar retailer. As such, 60 percent of returned packages are due to either damaged goods, the product looks different than what was online or it was simply the wrong item.

A report released by Sanford C. Bernstein indicates that Amazon ships an average of 608 million packages each year, or 1.66 million daily. According to UPS, they deliver approximately 18 million packages daily during typical non-peak shipping periods while FedEx boasts 13 millions daily packages.

So what does this mean?

While these figures don’t take into account the massive upswing in package deliveries during the holiday season (think double the volume), we are looking at roughly 9 million packages returned every single day.

Package Concierge is further improving your package management solutions, and ensuring your leasing office and leasing team no longer have to deal with mountains of packages.

Shipping and Returns is now available from Package Concierge and operates through its package locker system. Similar to package pickup, residents have access to shipping and returns capabilities 24/7.

With Shipping and Returns available from Package Concierge, apartment owners and operators:

  • Provide even greater convenience for your residents by allowing them to returns items they are unhappy with, as well as ship packages to their friends and family.
    • Satisfied residents are more likely to renew their leases – more than 80 percent indicate that effective package management positively impacted their renewal decision.
  • Offer efficiencies to burdened delivery carriers
    • By taking advantage of their regular stops, carriers no longer have to make extra trips to pick up outbound shipments or returns.
  • Generate ancillary revenue
    • Whether or not you chose to charge residents for this service, you garner improved ROI through enhanced resident satisfaction.

Contact us today to learn more about how Shipping and Returns can further improve your package management!

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Holiday Package Preparation

christmasYes, it isn’t even Halloween yet. And yes, you should be thinking about the upcoming holiday season. Especially if you plan to ship gifts to your loved ones across the country or across the world. Given the way the calendar falls this year, the holiday season is compressed by one week. You can thank a late Thanksgiving and early Hanukah for that (Did you know they’re on the same day this year?). With one less weekend to shop for deals, that’s one less weekend to prepare your gift packages.

Don’t think it’s a big deal? Well, some of the biggest names in shipping sure do. Amazon plans to hire 70,000 season workers to handle the increased load this year.  That’s up 20,000 from 2012.

Fedex expects an 11% rise in Cyber Monday sales, thanks to the increase in online shopping, making December 2nd their anticipated busiest day of the year with 22 million packages shipped.

UPS also knows that because of the compressed holiday season, that they will be busier than ever. December 16th, UPS’s peak pick-up day will likely see 34 million packages and they’re hiring additional works to handle the load.

If you want to get ahead of the curve, what should you do?

Shop Early. Instead of waiting for December to roll around, head out to the stores now and get your shopping done to beat the rush.

Ship Early. If you’re packing a gift yourself, or buying on the web, it would be best to do it early. The sooner you get your presents out, the shorter the lines and the shorter the wait.

If you’re like most people and wait until the last minute, what should you do?

cyber mondayCyber Monday Deals. Given the short shopping season, the online deals on Cyber Monday (December 2nd) will be worth the wait.

Last Minute Deals. Some companies offer last minute deals if you purchase much closer to Christmas (December 20th or later) such as 75% off the full price you might pay in November.

Whichever route you take, this holiday season is sure to be one of the busiest yet.

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Myths About Packages

packagesBetween FedEx and UPS, nearly 25 Million packages were shipped each day in 2012. That’s half a million going to each state—day in and day out. With that many packages traveling across the country and even more internationally, it’s no wonder myths about shipping packages pop up everywhere. We’ve collected some of the biggest package myths and have put the rumors to rest. Here’s the truth:

Shipping in More Boxes Saves Money: If you have several items to ship, the myth is that packaging them separately will save you money. Unfortunately that’s not true. Since delivery carriers charge the most for your first pound, you would end up spending more by splitting up what could be in a single package.

Mail Doesn’t Move on Sunday: If you mail something at the end of the week, or on Saturday, people assume their package will take an extra day or so to ship. In reality, mail never stops moving. Sunday is a work day for package carriers and what you send at the end of the week, will be there Monday morning.

Smaller is Cheaper: Since weight is a factor in shipments, it makes sense that the lighter the object, the cheaper the package. However, because the first pound is the most expensive pound (as previously mentioned), a small package can set you back just as easily.

 Insurance Isn’t Worth It: When sending packages, people think paying for insurance is a waste of money. Where in fact, it is best for you to ensure the safety of your shipment no matter where you send it. Also some food for thought, UPS and FedEx cover the first $100 value of your package free.

Go Big or Go Home: If you need to ship something, the rumor says that it’s best to use the big companies—that they’re bigger, better and all around more trustworthy. You can certainly use the big brand name locations, but the hometown shipping companies are just as cost effective.

With this brand new knowledge, you can go about your shipping needs feeling confident that you can add as many packages to that 25 Million a day as you want.

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Shipping Do’s and Don’ts

For anyone sending a package to a friend, relative or client, the do’s and don’ts of this process might seem confusing because shipping companies don’t often have a definitive list. Because they’re focused on mailing safety, as they should be, this creates a gap in the information consumers are seeking out. Never fear, we’re here to help solve that problem. Here is a surefire list of do’s and don’ts for anyone sending packages:

DO

Do make the package secure – Be sure to use proper packing tape and seal all possible entry points. A single or double piece of tape should secure the opening—any more can be excessive and challenging to open later.

Do print your own labels – When possible, print your labels instead of writing them on a piece of paper. This prevents potential damage to the paper and also gives your shipping a level of professionalism.

Do use enough postage – Different areas of the country / world require various amounts of postage, and this can be skewed by the weight of your package. To ensure delivery, add additional postage just in case.

Do use reliable carriers – Research pricing and options from the carrier companies out there and cross reference these facts with the details of your package. Some carriers are better for small packages while others are best for refrigerated shipping. Inform yourself before shipping.

DON’T

Don’t use packing peanuts – Although these once were a staple of shipping products, it can be messy and doesn’t fully support the package contents. Instead, use air puffed packing bags for a more secure fit.

Don’t ship a box that’s half full – Leaving out packing material can create spaces in your package that could create a void where damage can happen. Pack your items to the top of the box to minimize damage potential.

Don’t reuse materials – This is in response to popped bubble wrap, deflated air bags or weakened boxes. So long as the materials are pristine, you can reuse them. But as a general rule, try to use new materials.

Don’t mishandle the package – It goes without saying that you shouldn’t abuse the packaged item or the box it’s contained within. Treat the package with the gentle care of a newborn baby.

With all this information, you should be able to ship with confidence as you please around the block or around the globe.

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