Hardwire Internet has important edge over Wi-Fi for Apartments

The world is linked by wireless Internet, but even Wi-Fi can experience some connection tangles from time to time.

While, Wi-Fi is a more popular, widely used method of Internet connection these days, don’t be so quick to bail on the good ol’ Ethernet cord – at least for the backend of your apartment community. Wi-Fi is more convenient and tops the resident demand list, but a trusty hardwire connection is immensely more secure and challenging to hack.

Convenience is a great sell, and your property probably won’t meet its occupancy goals without wireless access for daily use in your resident’s apartment homes. You have to have it. Although, when it comes to operations, nothing beats top-notch security, especially digital security, which some residents don’t realize they actually need.

The Package Concierge Premier system is eye catching at Blair Tower.As more apartment communities begin to rely on Internet connection for day-to-day operational functions, like rent payment portal sites and electronic package locker systems, property managers should consider some of the pitfalls of a wireless connection before rolling up the Ethernet cables for good:

Wi-Fi signals commonly drop with interference

Wireless doesn’t have as stable an Internet connection as a hardwire because it only works within a certain range, and is more susceptible to interference and objects blocking the signal. Any wireless user can vouch a Wi-Fi signal can get pretty feisty.

In an apartment community, if the wireless were to go out, it could disable an entire system that operates via Internet. If Wi-Fi loses a signal during a streamed video or game, it’s an annoyance. If the signal goes out at an apartment community running package lockers or a security gate system, it potentially puts residents’ safety and possessions at risk.

Wireless offers easier setup, less return on investment

A downfall of hardwired Internet is the setup and connection takes a bit more time and work to configure than Wi-Fi. However, hardwire is a vastly more consistent, and even faster, connection once it’s up and running. Property managers will get back what they put into setting up a more secure connection system for residents.

The return on investment from a hardwire connection is worth the initial time. Residents are more likely to use something that works efficiently, without many issues. Wi-Fi is quicker and easier, but will likely have more problems down the road, draining management’s time and energy and taking associates away from other important community tasks.

Not as much data protection

Since hardwired Internet is more difficult to hack, it is also better equipped to guard data than a password-protected, private Wi-Fi connection. When overseeing many different residents in an apartment community, data protection is crucial not only for the management’s sensitive and private information, but also for the protection of residents’ personal information and privacy.

Wireless encryption standards are always being changed because the connection is just not safe. With a hardwire everything is contained.

Of course, we are not suggesting to move to hardwire.

Smartphones have drastically changed the way we must think about cyber security and wi-fi capabilities.

Cell phones use wireless connection, so different resident and community apps are exclusively Wi-Fi driven. However, keep in mind, some community amenities that utilize Internet can benefit from connection via hardwire, like [Package Concierge’s] electronic package locker systems.

Wi-Fi is definitely convenient and a must-have amenity that residents demand in their homes. However, for an apartment community on an operational level, it’s not necessarily offering residents the security and reliability they need, which hardwire provides.

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Avoid a Package Tower! A Recap of Fun Shared During the NAA Learning Zone

The multifamily industry is constantly spawning fresh innovations year after year. What’s a better way to learn about some of the cool, pain-reducing apartment technology than with a little friendly competition?

At this year’s NAA Conference and Expo in Atlanta, we explored package management advancements in our Learning Zone. Participants played “Avoid the Tower of Boxes,” a hands-on experience of the common package management pain-point plaguing our industry today. We hoped to deliver that “ah-ha” moment about why things don’t have to be that way anymore.

Allison Blair discusses the importance of having a package management system in place.With the rise of online shopping, packages are towering up daily in leasing offices, and it’s only going to get worse. Leasing professionals face a daily average of 30 resident packages delivered on-site requiring significant time management. Onsite team members must stop what they’re doing to process packages, which can take at least 5 minutes per package. Add to that the struggle of finding a place to store all those packages and you’re bound to fall victim to a tumbling tower.

And so, the tower begins

Our Learning Zone attendees were challenged in a cordial tower-building battle to simulate manual package processing vs. managing packages with a package locker system. It was truly an eye-opening experience.

Teams were each given 20 boxes separated into five daily operational activities, such as maintenance requests, tours and calls. Each box had entertaining icebreaker questions written on them. Participants discussed things like “where was your favorite vacation?” and “what is one thing on your bucket list?”

Once everyone in the group answered each question, that team could start building their tower. The faster they talked, the faster they could start building. Needless to say, things got a little loud (isn’t funny how when people talk faster they tend to get louder?).

But there was a catch. One of the teams had three boxes that read: “Stop. You get five packages.” These three boxes represented the interruption caused when a package is delivered to the office. Obviously, this team took much longer to build the tower, and inevitably finished last. This exhibits how much of a drain manually processing packages truly is on overall time management.

Then the “ah-ha” moment…

While our little competition was friendly, it did showcase how innovative package management solutions can profoundly impact daily operations. Without interruption, leasing teams can focus more on customer service for both prospects and residents.

This is what package lockers and package rooms deliver – continuance. For both your operations but more importantly, your residents. With a package management solution in place, they have access to their packages 24/7. They no longer have to wait for the leasing office to open or for a staff member to retrieve their package. They can come home, retrieve their own package and get back to their life, uninterrupted.

The Package Concierge Premier and Express System compliment one another at NAA 2017.We hope our competitors enjoyed the game and got a sense of what it’s like for leasing team members at communities with – and without – a package management solution.

Visit us at www.packageconcierge.com for more details.

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Delivery Madness: Are you ready for Prime time?

MThere are so many items to purchase on Amazon Prime day!any who deal with package management on a daily basis breathed a hefty sigh of relief in January. The holiday season had passed, which presumably meant it’d be another 12 months before another rush of that magnitude.

Well, hold on a minute. We know there are a few hidden holidays that impact the number of packages delivered but what about “self-created” holidays?

Prime Day is Prime Time

One wouldn’t think a self-created holiday would create such mayhem. Well, unless that holiday is all about packages. Introducing the third annual Amazon Prime Day, which absolutely fits that billing.

Delivery carriers and managers are advised to gear up for this one, which begins at 9 p.m. ET on July 10. Amazon hypes the event as a “one-day only global shopping event for Prime members.” It’s essentially an online version of Black Friday, and you better believe it makes an impact.

The e-Commerce giant launched its second ever Amazon Prime Day on July 12, 2016, and it resulted in the biggest sales day ever for the online retail giant, according to CNBC.

Amazon declined to disclose how many people signed up for Prime to participate in the sale, but U.S. orders rose by more than 50 percent compared to the first Prime Day a year earlier.

Package Concierge is the best way to organize all of your packages coming in from Amazon Prime day.Now that Prime Day is fairly established, it’s a reasonable expectation that the numbers will continue to rise. Last year, Package Concierge’s lockers experienced a 30-percent increase of package deliveries two days after Prime Day. Here’s hypothesizing that the increase will be even sharper this year. With Business Insider predicting Amazon could rake in $1 billion in 30 hours, we’re guessing our lockers will experience a 40- to 45-percent spike this time.

More Prime Opportunities than Ever

As Prime Day increases in popularity, other businesses are teaming up with the retail giant. Jet Blue, for instance, is offering 3,000 TrueBlue points (the airline’s equivalent to mileage points) for those who sign up for a yearly subscription to Amazon Prime ahead of Prime Day.

As July 10 approaches, several publications have created their own spin about the day. Tom’s Guide, for instance, put together a checklist of items to buy and avoid on Prime Day.  The guide claims it’s an excellent time to purchase Amazon devices at a discounted rate, including Kindle, Echo and Fire Tablets. But you might have a harder time finding discounts for Apple devices, laptops and HDTVs.

The Wirecutter published an article outlining what to expect and how to find the best deals. PCMag, meanwhile, composed a story outlining what you need to know for the holiday.

Translation: Amazon Prime Day has become a big deal. It can rival the holiday season with regard to volume of packages, and we can’t wait to see the numbers for 2017.

With that in mind, here’s a list of five items we believe will be hot on Prime Day:

  1. Alexa-Enabled Portable Bluetooth Speakers: Just tap it and ask for music from Spotify, Pandora and other music services.
  2. Huawel Mate9 Smartphone: These tech-savvy devices typically retail for about $600.
  3. Everyday Essentials: Stock up on Prime Day or take advantage of Prime subscription services on all your everyday living needs.
  4. Sneakers: Prime Day isn’t solely about tech products. Shoe brands such as Adidas and New Balance are known to dish out the discounts as well.
  5. MacBook Pro: Even though Tom warned us there might not be many discounts on Apple products, according to Techradar, you might be able to save $100-$200 on one of these laptops.

And here’s another Prime Day Bonus for you: all of these items will fit in your Package Concierge® locker! Happy Shopping!

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All Encompassing: Package Concierge Offers Package Shipping and Returns

One in three.

That’s right: 30 percent of every online purchase is returned.

Did you know around 49% of retailers offer free return shipping now? Package concierge is here to help.

According to invespcro.com, 30% of all products ordered online are returned as compared to 8.89% in brick-and-mortar stores.

We already know that ecommerce is bigger than ever with people spending more than a $200 billion annually – a steadily rising number. It is estimated that online shopping has grown more than 17 percent over the last decade. And as more and more brick-and-mortar stores close their doors ecommerce is projected to further skyrocket.

While online shopping offers a greater convenience with the ability to shop 24/7 and from various devices, it still lacks the sensory appeal that comes with shopping at a brick-and-mortar retailer. As such, 60 percent of returned packages are due to either damaged goods, the product looks different than what was online or it was simply the wrong item.

A report released by Sanford C. Bernstein indicates that Amazon ships an average of 608 million packages each year, or 1.66 million daily. According to UPS, they deliver approximately 18 million packages daily during typical non-peak shipping periods while FedEx boasts 13 millions daily packages.

So what does this mean?

While these figures don’t take into account the massive upswing in package deliveries during the holiday season (think double the volume), we are looking at roughly 9 million packages returned every single day.

Package Concierge is further improving your package management solutions, and ensuring your leasing office and leasing team no longer have to deal with mountains of packages.

Shipping and Returns is now available from Package Concierge and operates through its package locker system. Similar to package pickup, residents have access to shipping and returns capabilities 24/7.

With Shipping and Returns available from Package Concierge, apartment owners and operators:

  • Provide even greater convenience for your residents by allowing them to returns items they are unhappy with, as well as ship packages to their friends and family.
    • Satisfied residents are more likely to renew their leases – more than 80 percent indicate that effective package management positively impacted their renewal decision.
  • Offer efficiencies to burdened delivery carriers
    • By taking advantage of their regular stops, carriers no longer have to make extra trips to pick up outbound shipments or returns.
  • Generate ancillary revenue
    • Whether or not you chose to charge residents for this service, you garner improved ROI through enhanced resident satisfaction.

Contact us today to learn more about how Shipping and Returns can further improve your package management!

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I-85 Bridge Collapse Could Impact Package Delivery Scene in Atlanta

After our initial shock when we saw the unprecedented traffic jam and bridge collapse on Atlanta’s major thoroughfare Interstate 85, the first thing we thought was: How is that going to affect package delivery?

When you’re in this business, those are the connections you make.

Atlanta features notoriously heavy traffic to begin with – the fourth-worst in the nation, according to INRIX – and the bizarre I-85 incident clearly won’t help. The bridge collapse on March 30 reportedly was due to a homeless man starting an accidental fire beneath an overpass. If that wasn’t enough to compound things, a portion of Interstate 20 buckled on April 17 due to an underground gas leak, which sent a biker airborne.

We’re not here to criticize traffic situations in particular towns, and we’re eager to see the vibrant city for the Atlanta Apartment Association’s 2017 Trade Show. But this spurred thoughts as to how much package delivery could increase in Atlanta, considering two of its major vessels have endured significant setbacks. Will the city’s residents be less eager to commute to brick-and-mortar stores when they can simply order items online? Will lunch-break shopping trips decline as residents are foregoing the traffic challenges and opting to work from home?

According to The Atlanta Journal-Constitution, freight traffic traveling through the city is now being directed to I-285 to bypass the city until the projected June 15 reopening of the bridge on I-85. As more vehicles use the alternate route, times will slow for commuters and logistics firms alike. Toby Jorgensen, a senior analyst at CBRE research told the newspaper: “The hardest part is the last-mile consumer and business delivery.”

It will be compelling to see how consumers, businesses and apartment communities adapt to the newfound challenges.

In the tech-savvy city, perhaps drone delivery will start to become a larger part of things as well. Drones have the capability to bypass heavily congested freeways and drop off packages at an apartment community much more efficiently. Residents will have their shipments in their package lockers right on schedule. In the future, this might even advance a step further. Imagine living on the 18th floor of a swanky urban high-rise and having your package drone-delivered to your balcony.

Perhaps we’re getting a bit ahead of ourselves here, but these are the things we think about when we’re heading to a new city for a conference.  We’re excited for Atlanta and the opportunity to learn more about how different regions utilize package management. We’re just hoping we don’t have to spend too much time on the freeways.

P.S. We will be back in Atlanta for the National Apartment Association Education Conference and Expo starting on June 21st – wonder how the package situation will be different then? Either way, be sure to stop by and see us!

Meet Tim and Alexis on Wednesday, April 26th 2017!

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Client Spotlight: Central Park at Whisman Station

Whisman_SceneicOur latest client spotlight is host to some of the most scenic views of any property we’ve featured. Central Park at Whisman Station is located in Mountain View, California. The vistas of the Santa Cruz Mountains compliment this luxurious multifamily property and create a beautiful landscape of the surrounding area

Managed by Alliance Residential, Whisman Station is just one example of their dedication to multifamily living done right. They also are advocates for luxurious living with a reduced carbon footprint. Alliance’s “Focus Green” program seeks to reduce the consumption of energy and natural resources at each community, as well as educate and encourage residents to participate in eco-friendly lifestyles. As they celebrate their management leadership this week, Alliance Residential truly has the best interests of their residents in mind.

Whisman_Lobby

After taking in all of the glorious scenery, you can explore even more of Mountain View on the bike path, or one of the numerous jogging/walking trails of the Whisman Station community. Other amenities include a fitness center, a relaxation spa, and a resort inspired swimming pool. And for members of the “green” team, there are new energy efficient appliance packages and electric vehicle charging stations.

Whisman_PoolIn an area where technology companies thrive and innovation is around every corner, Central Park at Whisman Station also provides its residents with a technologically advanced Package Concierge. The system is cozily tucked away in a convenient alcove, but don’t be fooled by its discreet location; this system has received more than 2,000 packages since it’s installation this past November!

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Package Concierge provides secure storage for items intended for Whisman Station’s residents. Brittany, a Sales Associate at the property, mentioned how the system has improved the lives of the residents. “The Package Concierge system works well, everyone likes it.” Brittany also said, “The notification that Package Concierge sends to residents when packages have been received are very convenient.” When we asked Brittany how often the Package Concierge system was utilized, her response was, “It is used quite often; we’re actually considering ordering another one!”

Not too long ago, Mountain View was just a stagecoach stop in the newly settled west. Now, it’s the home of “tech giants” like Google, Mozilla and Symantec. And for those that call Central Park at Whisman Station home, Package Concierge is the package management “giant” that they can depend on for convenience and security.

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Package Concierge makes life easier for residents and workers at Observer Park in Hoboken, N.J.

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Observer Park, Hoboken, N.J.

115 units – PC7-70

Overview

Observer Park gives residents the ability to enjoy the perks of New York from the perspective of a tree-lined street across the Hudson River. Its 115 units receive an average of 150 packages a week, with that number climbing higher during peak delivery times. With only a small office to store and sort deliveries, the community’s two-person leasing staff dealt with space constraints for package storage and spent too many staff hours receiving, logging, storing and retrieving packages.

The residents, principally working professionals who commute daily to the city, grew increasingly frustrated by the inconvenient package delivery process. Leasing staff tested many strategies to ease the last mile of delivery, including an unstaffed package room, an outsourced part-time concierge professional and a full-time employee to alleviate the administrative burden of handling packages. However, leaving packages unattended wasn’t a secure option and manual package management limited pick-up times to office hours, preventing many residents from receiving their packages before the office closed.

Our solution

Observer Park needed a package management solution that simplified package delivery for residents without requiring staff maintenance. The solution also needed to be secure and compatible with all delivery and mail carriers.

The Package Concierge system’s convenience, security and ability to complement the community’s existing amenities attracted the property owner and leasing staff. Since the Observer Park team previously considered the addition of a full-time staff member, it became clear that redirecting budget to cover Package Concierge’s upfront installation costs would prove more valuable over time.

Observer Park worked with Package Concierge to install a 7-foot, 70-compartment locker system in the secured lobby that connects the community’s two buildings. After the installation was complete and Package Concierge was ready to launch, the leasing team hosted a party for the residents to introduce the new amenity and to build excitement around the new system for handling packages.

 Results

For Observer Park’s leasing team, Package Concierge has practically eliminated the distraction of package management and has resulted in more time for daily responsibilities. Team members have saved an average of 90 minutes per day and are now spending this time planning community events, following up with prospective renters and improving the daily operations of the property.

Residents don’t have to rush home on a crowded train to make sure their packages aren’t sitting in the lobby or left outside the building, leading to increased satisfaction and fewer complaints. Every resident at Observer Park uses an automatic key fob to enter the building, and the exact same fob is used to collect packages from the Package Concierge system, further adding to the system’s convenience and security.

Automated delivery lockers from Package Concierge are helping to increase current residents’ renewal rates at Observer Park, as well as incoming tour requests and leases signed by new prospects. On multiple occasions, prospective residents have extended their initial visits to the building in order to see the process when a package is delivered or picked up. Observer Park includes Package Concierge in each unit’s amenity fee, allowing the community to recover the initial cost of the system.

Testimonial

“Package Concierge is a definite plus, and it helps us stand out,” said Michelle Gallagher, property manager at Observer Park. “Residents love knowing their deliveries have arrived safely, and that they can retrieve packages at the times most convenient for them. Prospective and current residents find great value in the system, giving it an important role in renewal decisions and new leases.”

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