I-85 Bridge Collapse Could Impact Package Delivery Scene in Atlanta

After our initial shock when we saw the unprecedented traffic jam and bridge collapse on Atlanta’s major thoroughfare Interstate 85, the first thing we thought was: How is that going to affect package delivery?

When you’re in this business, those are the connections you make.

Atlanta features notoriously heavy traffic to begin with – the fourth-worst in the nation, according to INRIX – and the bizarre I-85 incident clearly won’t help. The bridge collapse on March 30 reportedly was due to a homeless man starting an accidental fire beneath an overpass. If that wasn’t enough to compound things, a portion of Interstate 20 buckled on April 17 due to an underground gas leak, which sent a biker airborne.

We’re not here to criticize traffic situations in particular towns, and we’re eager to see the vibrant city for the Atlanta Apartment Association’s 2017 Trade Show. But this spurred thoughts as to how much package delivery could increase in Atlanta, considering two of its major vessels have endured significant setbacks. Will the city’s residents be less eager to commute to brick-and-mortar stores when they can simply order items online? Will lunch-break shopping trips decline as residents are foregoing the traffic challenges and opting to work from home?

According to The Atlanta Journal-Constitution, freight traffic traveling through the city is now being directed to I-285 to bypass the city until the projected June 15 reopening of the bridge on I-85. As more vehicles use the alternate route, times will slow for commuters and logistics firms alike. Toby Jorgensen, a senior analyst at CBRE research told the newspaper: “The hardest part is the last-mile consumer and business delivery.”

It will be compelling to see how consumers, businesses and apartment communities adapt to the newfound challenges.

In the tech-savvy city, perhaps drone delivery will start to become a larger part of things as well. Drones have the capability to bypass heavily congested freeways and drop off packages at an apartment community much more efficiently. Residents will have their shipments in their package lockers right on schedule. In the future, this might even advance a step further. Imagine living on the 18th floor of a swanky urban high-rise and having your package drone-delivered to your balcony.

Perhaps we’re getting a bit ahead of ourselves here, but these are the things we think about when we’re heading to a new city for a conference.  We’re excited for Atlanta and the opportunity to learn more about how different regions utilize package management. We’re just hoping we don’t have to spend too much time on the freeways.

P.S. We will be back in Atlanta for the National Apartment Association Education Conference and Expo starting on June 21st – wonder how the package situation will be different then? Either way, be sure to stop by and see us!

Meet Tim and Alexis on Wednesday, April 26th 2017!

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Client Spotlight: Central Park at Whisman Station

Whisman_SceneicOur latest client spotlight is host to some of the most scenic views of any property we’ve featured. Central Park at Whisman Station is located in Mountain View, California. The vistas of the Santa Cruz Mountains compliment this luxurious multifamily property and create a beautiful landscape of the surrounding area

Managed by Alliance Residential, Whisman Station is just one example of their dedication to multifamily living done right. They also are advocates for luxurious living with a reduced carbon footprint. Alliance’s “Focus Green” program seeks to reduce the consumption of energy and natural resources at each community, as well as educate and encourage residents to participate in eco-friendly lifestyles. As they celebrate their management leadership this week, Alliance Residential truly has the best interests of their residents in mind.

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After taking in all of the glorious scenery, you can explore even more of Mountain View on the bike path, or one of the numerous jogging/walking trails of the Whisman Station community. Other amenities include a fitness center, a relaxation spa, and a resort inspired swimming pool. And for members of the “green” team, there are new energy efficient appliance packages and electric vehicle charging stations.

Whisman_PoolIn an area where technology companies thrive and innovation is around every corner, Central Park at Whisman Station also provides its residents with a technologically advanced Package Concierge. The system is cozily tucked away in a convenient alcove, but don’t be fooled by its discreet location; this system has received more than 2,000 packages since it’s installation this past November!

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Package Concierge provides secure storage for items intended for Whisman Station’s residents. Brittany, a Sales Associate at the property, mentioned how the system has improved the lives of the residents. “The Package Concierge system works well, everyone likes it.” Brittany also said, “The notification that Package Concierge sends to residents when packages have been received are very convenient.” When we asked Brittany how often the Package Concierge system was utilized, her response was, “It is used quite often; we’re actually considering ordering another one!”

Not too long ago, Mountain View was just a stagecoach stop in the newly settled west. Now, it’s the home of “tech giants” like Google, Mozilla and Symantec. And for those that call Central Park at Whisman Station home, Package Concierge is the package management “giant” that they can depend on for convenience and security.

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Package Concierge makes life easier for residents and workers at Observer Park in Hoboken, N.J.

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Observer Park, Hoboken, N.J.

115 units – PC7-70

Overview

Observer Park gives residents the ability to enjoy the perks of New York from the perspective of a tree-lined street across the Hudson River. Its 115 units receive an average of 150 packages a week, with that number climbing higher during peak delivery times. With only a small office to store and sort deliveries, the community’s two-person leasing staff dealt with space constraints for package storage and spent too many staff hours receiving, logging, storing and retrieving packages.

The residents, principally working professionals who commute daily to the city, grew increasingly frustrated by the inconvenient package delivery process. Leasing staff tested many strategies to ease the last mile of delivery, including an unstaffed package room, an outsourced part-time concierge professional and a full-time employee to alleviate the administrative burden of handling packages. However, leaving packages unattended wasn’t a secure option and manual package management limited pick-up times to office hours, preventing many residents from receiving their packages before the office closed.

Our solution

Observer Park needed a package management solution that simplified package delivery for residents without requiring staff maintenance. The solution also needed to be secure and compatible with all delivery and mail carriers.

The Package Concierge system’s convenience, security and ability to complement the community’s existing amenities attracted the property owner and leasing staff. Since the Observer Park team previously considered the addition of a full-time staff member, it became clear that redirecting budget to cover Package Concierge’s upfront installation costs would prove more valuable over time.

Observer Park worked with Package Concierge to install a 7-foot, 70-compartment locker system in the secured lobby that connects the community’s two buildings. After the installation was complete and Package Concierge was ready to launch, the leasing team hosted a party for the residents to introduce the new amenity and to build excitement around the new system for handling packages.

 Results

For Observer Park’s leasing team, Package Concierge has practically eliminated the distraction of package management and has resulted in more time for daily responsibilities. Team members have saved an average of 90 minutes per day and are now spending this time planning community events, following up with prospective renters and improving the daily operations of the property.

Residents don’t have to rush home on a crowded train to make sure their packages aren’t sitting in the lobby or left outside the building, leading to increased satisfaction and fewer complaints. Every resident at Observer Park uses an automatic key fob to enter the building, and the exact same fob is used to collect packages from the Package Concierge system, further adding to the system’s convenience and security.

Automated delivery lockers from Package Concierge are helping to increase current residents’ renewal rates at Observer Park, as well as incoming tour requests and leases signed by new prospects. On multiple occasions, prospective residents have extended their initial visits to the building in order to see the process when a package is delivered or picked up. Observer Park includes Package Concierge in each unit’s amenity fee, allowing the community to recover the initial cost of the system.

Testimonial

“Package Concierge is a definite plus, and it helps us stand out,” said Michelle Gallagher, property manager at Observer Park. “Residents love knowing their deliveries have arrived safely, and that they can retrieve packages at the times most convenient for them. Prospective and current residents find great value in the system, giving it an important role in renewal decisions and new leases.”

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