The Importance of the USPS to Apartment Developers & Leasing Agents

By Georgianna W. Oliver, CEO

Did you know that according to statistics analyzed by Package Concierge almost 40% of packages are delivered by the United States Postal Service? As the sheer number of packages being delivered to apartments continues to grow, an apartment manager’s relationship with their local Postmaster has become more and more important. And now the USPS is delivering packages for Amazon on Sundays! A day when most leasing offices are not even open…

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From the beginning of construction where it is necessary to obtain local USPS Delivery Operations approval to use Package Concierge as an alternative to traditional parcel lockers for handling packages – to ongoing daily package delivery operations – it is essential to establish and maintain a cooperative relationship with your local Postal Service and all delivery carriers. This is not a one-sided relationship though…it is important to remember that as multifamily residential providers, you are a high density USPS customer. If you have specific delivery requirements for your property, they will make every attempt to honor your requests. Postal regulations governing the delivery of mail are not all applicable to packages – so local USPS Delivery Operations can be more creative in the delivery of packages.

As stated by Megan J. Brennan in her inaugural news release as Postmaster General, her strategy is to …”encompass better use of data and technology, speed the pace of product and service innovations, and continue process improvements throughout the organization”. Postmaster General Brennan added, “We can reinvigorate the way we serve our customers and the public by constantly looking forward as an organization, anticipating the changing needs of our customers, and adapting as quickly as we can to a competitive and evolving marketplace”. Package Concierge has experienced this cooperation first-hand with the U.S. Postal Service. The USPS has embraced delivering packages to this new electronic parcel locker product in apartment communities across the United States. We are all in this together with the shared goal of meeting end-user / consumer / resident needs by providing timely, secure and convenient package deliveries. We look forward to continuing to work together with you and with the USPS to achieve the highest level of service possible.

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A Case Study for Student Housing

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Cambridge Oxford of New Haven, CT

84 units – PC7-70 L Shaped System

Overview

Cambridge Oxford is adjacent to Yale University and caters to a large student population. Because many students don’t have vehicles, they shop online for even basic necessities. As a result, property management was challenged by an inordinately high number of package deliveries on a daily basis. This influx required more than two hours a day just to log and deliver packages to residents.

Packages that could not be delivered had to be stored in the office or a common area, but that left items either inaccessible to students returning home at all hours, or unattended and unsecured. At times, packages went missing and Cambridge Oxford was liable for those costs. With residents’ trust at risk, Cambridge Oxford sought a more efficient and secure solution.

Our Solution

Cambridge Oxford wanted a solution that required no oversight or manual application. Initially, the management team looked into a package logging application, but determined it would require too much time and still not address the security issue. After seeing a locker system in an area gym, the property manager, Jessica Molson, thought a similar solution would fit Cambridge Oxford’s needs. She considered the Package Concierge locker system.

Cambridge Oxford had several criteria in mind when evaluating the system. One important consideration was experience with the residential market. Package Concierge is exclusively focused on the residential, multifamily industry and understands the unique needs of residents and property managers.

Impressed by the technology behind the Package Concierge system, as well as the high quality, attractive lockers, Cambridge Oxford’s decision ultimately came down to the user experience. The system had to be easy to use and reliable to ensure adoption by both residents and carriers. After seeing another Package Concierge system in action in nearby Stamford, the property manager felt confident that Package Concierge was the best solution for the Cambridge Oxford community.

Decision made, the property management team worked closely with Package Concierge to customize a 7ft x 13ft 70 compartment locker system in a L shape that provides residents with a secure, convenient package delivery experience.

Results

Cambridge Oxford receives 60 packages per day all of which are delivered without a hitch via the Package Concierge system. Leasing managers are able to focus on managing the property and ensuring resident services are running smoothly, while its student residents appreciate the convenience and security of this modern amenity. Most important, residents enjoy the peace of mind knowing that their packages – from toothpaste to textbooks – are there when they get home.

 Testimonial

“Students get a lot of packages. Not every package contains expensive items, but every package is valuable to the recipient. It’s important that they get the packages sent to them. Package Concierge allows us to deliver on our goal to provide convenient, reliable delivery of residents’ packages, with no manual oversight. It benefits everyone.” – Jessica Molson, property manager

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Built To Last

Package Concierge, Inc. raises $1.3m

By: Georgianna W. Oliver, CEO

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Since inception, the team at Package Concierge has worked to develop the most comprehensive, high quality solution for our customers.

We know our customers are concerned about the bottom line, so when we first started, we sought out a low cost manufacturing option.

We began with manufacturing our lockers overseas in China. This low-end approach was quickly rejected by our customers due to the poor quality and the high cost of repairs, so we set about to develop a higher end domestic product manufactured in the United States.

Today, the Package Concierge locker system is built by Florence Manufacturing of Manhattan KS.

Our system is manufactured to the highest possible quality with enhanced and sophisticated technology.This technology allows us to receive and manage data from any software application, and has advanced reporting capabilities for tracking every delivery carrier and package from drop-off to pick up. We are able to remotely connect to any system to perform health checks and provide comprehensive customer service.

The current and future products developed by Package Concierge are built to last, but the investment we had to make to insure the long-term viability of our lockers and our software was a significant investment. The funds we raised help to cover the cost of the investment, and to build an experienced team to manage the day-to-day operations of the business. From installation to customer service, we have it all handled.

 The team at Package Concierge is proud that our brand is considered the highest quality in the industry. Not only do our customers require it, we wouldn’t have it any other way.

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Show your student that you care!

The Package Concierge innovative locker system provides a secure and convenient way for student residents to get their packages 24/7. With all of the packages that get delivered to our systems every day, my favorite are the ever popular- care packages! 

Why wait until a birthday or a special occasion to show your college student that you care? Nothing says, “I Love You” or “I Miss You” more than a care package full of college-life essentials.

So, What do you put in these boxes o’ love?

Here are the top five most requested gifts! 

1. Gift Cards. 

Sure, Cash is great! But gift cards to the grocery, retail or drug store are always a special treat! Not only will your student thank you but you can rest easy knowing that they can only spend that money on groceries or other essentials.

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2. Baked Goods and Snacks.

Let’s be real! Little Johnny misses your home-made chocolate chip cookies or dad’s secret family recipe for jam! Send him a little piece of home- he really does miss it.

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3. School Supplies. 

You can never have too many pens, highlighters or pricy ink cartridges!

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4. Healthy food. 

Forget about the “Freshman 15”- be that amazing parent that sends oatmeal or protein bars that your student can carry with them to class.

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5. A hand written note. 

Yes. They will read it. And yes. They will love it. Nothing is better than a few words of encouragement from mom or dad!

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Although they may not say it, they love and miss you too.

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The Package Room

Have you ever seen a package room at its worst? Boxes piled to the ceiling. Make-shift shelves that can barely hold the weight. Unit numbers in black sharpie everywhere!

We’ve seen a lot of them!

PicMonkey CollageFrom our travels, we’ve found it takes up about 4 hours a day on average, or 20 hours a week out of management staff’s time to handle packages. Trying to work around this can be a difficult talk, for sure. The delivery carriers arrive between certain windows of time, but sometimes they’re late or early and this can interrupt staff members from dealing with resident services or other office duties.

After the mountain of packages piles up, it can be hard to remember who has a package and who doesn’t. Residents come looking for their package and sometimes, it’s not there. Then they need to check with the carrier and it can take several more calls and trips to the office to sort out their package problem. To top it off, most offices closes before everyone returns home from work.

What a hassle for everyone involved.

When the package is successfully stored in the package room, it still needs to be sifted out of the others and passed off to the resident. Even this small step takes time. Some properties have resorted to letting residents claim their own packages, which can open a whole other can of worms as far as security goes.

In most of today’s communities a package room is required to help organize deliveries. And for a simple solution, learn more about our digital package locker system.

Is your package room messy too? Share pictures with us!

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