Avoid a Package Tower! A Recap of Fun Shared During the NAA Learning Zone

The multifamily industry is constantly spawning fresh innovations year after year. What’s a better way to learn about some of the cool, pain-reducing apartment technology than with a little friendly competition?

At this year’s NAA Conference and Expo in Atlanta, we explored package management advancements in our Learning Zone. Participants played “Avoid the Tower of Boxes,” a hands-on experience of the common package management pain-point plaguing our industry today. We hoped to deliver that “ah-ha” moment about why things don’t have to be that way anymore.

Allison Blair discusses the importance of having a package management system in place.With the rise of online shopping, packages are towering up daily in leasing offices, and it’s only going to get worse. Leasing professionals face a daily average of 30 resident packages delivered on-site requiring significant time management. Onsite team members must stop what they’re doing to process packages, which can take at least 5 minutes per package. Add to that the struggle of finding a place to store all those packages and you’re bound to fall victim to a tumbling tower.

And so, the tower begins

Our Learning Zone attendees were challenged in a cordial tower-building battle to simulate manual package processing vs. managing packages with a package locker system. It was truly an eye-opening experience.

Teams were each given 20 boxes separated into five daily operational activities, such as maintenance requests, tours and calls. Each box had entertaining icebreaker questions written on them. Participants discussed things like “where was your favorite vacation?” and “what is one thing on your bucket list?”

Once everyone in the group answered each question, that team could start building their tower. The faster they talked, the faster they could start building. Needless to say, things got a little loud (isn’t funny how when people talk faster they tend to get louder?).

But there was a catch. One of the teams had three boxes that read: “Stop. You get five packages.” These three boxes represented the interruption caused when a package is delivered to the office. Obviously, this team took much longer to build the tower, and inevitably finished last. This exhibits how much of a drain manually processing packages truly is on overall time management.

Then the “ah-ha” moment…

While our little competition was friendly, it did showcase how innovative package management solutions can profoundly impact daily operations. Without interruption, leasing teams can focus more on customer service for both prospects and residents.

This is what package lockers and package rooms deliver – continuance. For both your operations but more importantly, your residents. With a package management solution in place, they have access to their packages 24/7. They no longer have to wait for the leasing office to open or for a staff member to retrieve their package. They can come home, retrieve their own package and get back to their life, uninterrupted.

The Package Concierge Premier and Express System compliment one another at NAA 2017.We hope our competitors enjoyed the game and got a sense of what it’s like for leasing team members at communities with – and without – a package management solution.

Visit us at www.packageconcierge.com for more details.

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San Diego Wrap-Up

We left for San Diego eager to talk about our locker system at the largest convention of the year, but not quite sure what to expect. When we showed at the NAA Student Housing conference in Vegas this winter, the booth was flooded with visitors. With that in mind, we were still amazed by the growing interest in what we have to offer and how busy our San Diego exposition was. From open to close we had people to talk to.058

Some visitors told us their properties receive hundreds of packages a day and that they’re spending upwards of $500 a month on reimbursing lost packages. They also shared that packages are constantly not delivered or taken from doorsteps when the location is not secure. Management folks kept reminding us that they’re overwhelmed with the increasing amount of deliveries being made and are unsure of how to organize their mail rooms. Luckily, we’re here to solve those very concerns.

With our simple four step solution, delivery carriers can drop off packages without assistance from management. The property managers will have peace of mind that their resident’s packages are safe and secure. On a 24/7 basis, the residents will have convenient access to the durable, state of the art system and their overall satisfaction will improve. With Package Concierge, everyone wins.

086Our favorite part of the two day show was that it was accompanied by the praises of friends and complete strangers. On top of all the encouraging words, we made some great connections with property managers who will be some of the people we help over the next six months by implementing our pilot program at their locations. If you were at the show, or just want to learn more about us, send us an email or call our toll free number to discover how our solution will work for you!

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