More than Half Way There!

Red_Gray_Map_NEW315-01Recently, Package Concierge entered a thrilling chapter in our company’s story. We’re excited to let all of our friends and partners know that we’re now in 26 states across America! This is big news for us, especially since we’ve only been a company since December 2012. Even though our expansion across the country has been fast, we’d like to let everyone know that the credit goes to our amazing clients who believed in us early on such as Alliance Residential, The Bozzuto Group and The JBG Companies, and partners like Florence Manufacturing and The Container Store. When you think about it, our growth is great for everyone. Here are a few reasons why.

  • Expanding Technology: As we receive feedback from system users, we alter and tailor the user experience to truly reflect their wants and needs. In previous blogs, we mentioned examples of this such as our mobile app, systems with dry cleaning pick up, and even resident shipping and returns from Package Concierge lockers. These ideas stemmed from our expansion and user feedback. As this grows, so will the possibilities.
  • Secure and Safe Deliveries: Our expansion hasn’t been by accident; our clients and partners know that the name Package Concierge is synonymous with the words security and safety. This is a big driver in our growth and the more Package Concierge systems are out in the world; the more deliveries reach their final destinations instead of ending in the hands of unintended recipients.
  • Organization and Value for All: A Package Concierge system doesn’t just provide a delivery point for packages; it stimulates growth in other areas as well. For example, our customers see an increase in resident satisfaction, the end of untidy/messy package rooms, organized storage of packages on-site, and most importantly the saving of staff time. Also, because of the quality of our system, it is considered a valuable property asset, not just an amenity that is in high demand. These attributes help keep both residents and leasing agents happy, which in turn can keep a community thriving and growing.

As you can see, growth can be a very good thing. We’re not about to lose sight of what’s important to us, which is all who have helped guide us into this position. We assure you, we’re going to maximize upon our growth to make Package Concierge the best it has ever been. And soon enough, we’ll be crossing our 27th state line.

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The Package Room

Have you ever seen a package room at its worst? Boxes piled to the ceiling. Make-shift shelves that can barely hold the weight. Unit numbers in black sharpie everywhere!

We’ve seen a lot of them!

PicMonkey CollageFrom our travels, we’ve found it takes up about 4 hours a day on average, or 20 hours a week out of management staff’s time to handle packages. Trying to work around this can be a difficult talk, for sure. The delivery carriers arrive between certain windows of time, but sometimes they’re late or early and this can interrupt staff members from dealing with resident services or other office duties.

After the mountain of packages piles up, it can be hard to remember who has a package and who doesn’t. Residents come looking for their package and sometimes, it’s not there. Then they need to check with the carrier and it can take several more calls and trips to the office to sort out their package problem. To top it off, most offices closes before everyone returns home from work.

What a hassle for everyone involved.

When the package is successfully stored in the package room, it still needs to be sifted out of the others and passed off to the resident. Even this small step takes time. Some properties have resorted to letting residents claim their own packages, which can open a whole other can of worms as far as security goes.

In most of today’s communities a package room is required to help organize deliveries. And for a simple solution, learn more about our digital package locker system.

Is your package room messy too? Share pictures with us!

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