All Encompassing: Package Concierge Offers Package Shipping and Returns

One in three.

That’s right: 30 percent of every online purchase is returned.

Did you know around 49% of retailers offer free return shipping now? Package concierge is here to help.

According to invespcro.com, 30% of all products ordered online are returned as compared to 8.89% in brick-and-mortar stores.

We already know that ecommerce is bigger than ever with people spending more than a $200 billion annually – a steadily rising number. It is estimated that online shopping has grown more than 17 percent over the last decade. And as more and more brick-and-mortar stores close their doors ecommerce is projected to further skyrocket.

While online shopping offers a greater convenience with the ability to shop 24/7 and from various devices, it still lacks the sensory appeal that comes with shopping at a brick-and-mortar retailer. As such, 60 percent of returned packages are due to either damaged goods, the product looks different than what was online or it was simply the wrong item.

A report released by Sanford C. Bernstein indicates that Amazon ships an average of 608 million packages each year, or 1.66 million daily. According to UPS, they deliver approximately 18 million packages daily during typical non-peak shipping periods while FedEx boasts 13 millions daily packages.

So what does this mean?

While these figures don’t take into account the massive upswing in package deliveries during the holiday season (think double the volume), we are looking at roughly 9 million packages returned every single day.

Package Concierge is further improving your package management solutions, and ensuring your leasing office and leasing team no longer have to deal with mountains of packages.

Shipping and Returns is now available from Package Concierge and operates through its package locker system. Similar to package pickup, residents have access to shipping and returns capabilities 24/7.

With Shipping and Returns available from Package Concierge, apartment owners and operators:

  • Provide even greater convenience for your residents by allowing them to returns items they are unhappy with, as well as ship packages to their friends and family.
    • Satisfied residents are more likely to renew their leases – more than 80 percent indicate that effective package management positively impacted their renewal decision.
  • Offer efficiencies to burdened delivery carriers
    • By taking advantage of their regular stops, carriers no longer have to make extra trips to pick up outbound shipments or returns.
  • Generate ancillary revenue
    • Whether or not you chose to charge residents for this service, you garner improved ROI through enhanced resident satisfaction.

Contact us today to learn more about how Shipping and Returns can further improve your package management!

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Client Spotlight: Lorenzo Student Housing

This Package Concierge client spotlight takes us to the left coast. The Lorenzo, a new upscale student housing community located in Los Angeles, California occupies some prime real estate in the heart of the LA scene. The Lorenzo community offers USC students an upscale alternative to on-campus living while providing convenient access to venues such as LA Live and the Staples Center; it’s also the largest luxury student housing community in the U.S.Lorenzo 1

With so much to do in a city unlike any other, the amenities at The Lorenzo will add to your list. Free Wi-Fi across the community, four libraries and numerous study rooms meet the needs of every student. And when it’s time to socialize, check out the rooftop sundeck that features grilling and picnic stations or the karaoke room if you are in a singing mood. Need to blow off some steam or test your athletic abilities? Shoot some hoops on one of two Lakers and Clippers themed regulation sized courts or you can climb the two story rock climbing wall; its up to you. Need a pick me up? Enjoy free Starbucks coffee before you catch the complimentary shuttle to class and when you return, be ready to indulge in “Chick-Fil-A Days” or other fun events. There’s a 100-stadium seating movie theater and a social lounge too. But in Eddie’s opinion, the best amenity is the onsite Package Concierge system.

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Being that Eddie is the Package Manager at The Lorenzo, he knows what life was like before they installed the Package Concierge system. “We would spend all day logging in packages and sending our residents an email to come pick up their package.” And since use of the Package Concierge has begun Eddie says, “Now the carriers come directly to the system, deposit the packages, and the residents can come pick them up whenever they want, anytime of day, 24/7.”

lorenzo-student-housingtheater01It’s this level of satisfaction that Package Concierge aims to meet with all our clients and their residents. Eddie also mentioned to us, “I don’t see why all mail can’t be like this. It’s perfect, it works and it’s great.”

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Package Concierge’s 456 lockers are conveniently located in the nearby community courtyard. We are proud to make easier the lives of more than three thousand students living at The Lorenzo!

The Lorenzo copy

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Best Student Housing Amenities

When deciding between schools, many students narrow down their choices based on the amenities across campus and more specifically, in student housing. As universities and colleges tend towards the more tech savvy crowd, the demand from students to stay current continues to grow. Many amenities are chosen by necessity such as televisions or mobile apps, but some are added to keep student housing convenient,  luxurious and enjoyable for the young residents.

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Architects and designers are keeping this in mind when constructing new buildings. A community with more to offer will likely draw millennial students toward that school over another. Wondering what are some of the latest and greatest amenities topping the charts? Here are a few:

Larger Apartments: Micro-units might be a hot trend in urban areas, but 27% of students report that the size of the apartment factors into their desire to live there or not.

Study Rooms: While college is a place for fun, it is also a place for learning and these academic focused rooms rank second overall in importance to students.

Cyber Cafes: While a location to work and get a snack or drink isn’t as important as a study room, students still desire these spaces in their apartments.

Theaters: The peak of luxury for some is having a small scale theater in their building or union to enjoy the latest feature films.

Bike Racks: Millennials have a growing environmentally conscious attitude and seek out ways to stay green– riding bikes to class being one option, and as such, they will need a place to store them.

Convenient Transportation: Whether the apartment is on campus or off, students enjoy having convenient modes of transport to get them to class and other area venues especially considering nearly half of students want to live within two miles of campus.

What will be the next big student housing amenity? We don’t have a crystal ball, but given students desire to go-paperless and their interest in self-service kiosk, we can only see a trend emerging. Couple these wishes along with the increased usage of online shopping and the small, untidy mail rooms or offices at these communities, we can venture to guess that it won’t be long before on and off-campus housing begins to eye a simpler way to handle packages.

Sources:

http://www.multifamilyexecutive.com/student-housing/common-areas-amenities-grow-in-student-housing-design-.aspx

http://www.nytimes.com/2013/06/15/us/in-luxury-student-housing-gym-tan-and-study.html?pagewanted=all&_r=0

http://www.huffingtonpost.com/2013/01/30/colleges-spending-amenities_n_2583593.html

http://www.multifamilyexecutive.com/research/survey-says-the-top-student-housing-common-areas-and-amenities.aspx

http:/www.multifamilyexecutive.com/technology/7-must-have-tech-amenities-for-gen-y-residents.aspx#articlecomments

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