I-85 Bridge Collapse Could Impact Package Delivery Scene in Atlanta

After our initial shock when we saw the unprecedented traffic jam and bridge collapse on Atlanta’s major thoroughfare Interstate 85, the first thing we thought was: How is that going to affect package delivery?

When you’re in this business, those are the connections you make.

Atlanta features notoriously heavy traffic to begin with – the fourth-worst in the nation, according to INRIX – and the bizarre I-85 incident clearly won’t help. The bridge collapse on March 30 reportedly was due to a homeless man starting an accidental fire beneath an overpass. If that wasn’t enough to compound things, a portion of Interstate 20 buckled on April 17 due to an underground gas leak, which sent a biker airborne.

We’re not here to criticize traffic situations in particular towns, and we’re eager to see the vibrant city for the Atlanta Apartment Association’s 2017 Trade Show. But this spurred thoughts as to how much package delivery could increase in Atlanta, considering two of its major vessels have endured significant setbacks. Will the city’s residents be less eager to commute to brick-and-mortar stores when they can simply order items online? Will lunch-break shopping trips decline as residents are foregoing the traffic challenges and opting to work from home?

According to The Atlanta Journal-Constitution, freight traffic traveling through the city is now being directed to I-285 to bypass the city until the projected June 15 reopening of the bridge on I-85. As more vehicles use the alternate route, times will slow for commuters and logistics firms alike. Toby Jorgensen, a senior analyst at CBRE research told the newspaper: “The hardest part is the last-mile consumer and business delivery.”

It will be compelling to see how consumers, businesses and apartment communities adapt to the newfound challenges.

In the tech-savvy city, perhaps drone delivery will start to become a larger part of things as well. Drones have the capability to bypass heavily congested freeways and drop off packages at an apartment community much more efficiently. Residents will have their shipments in their package lockers right on schedule. In the future, this might even advance a step further. Imagine living on the 18th floor of a swanky urban high-rise and having your package drone-delivered to your balcony.

Perhaps we’re getting a bit ahead of ourselves here, but these are the things we think about when we’re heading to a new city for a conference.  We’re excited for Atlanta and the opportunity to learn more about how different regions utilize package management. We’re just hoping we don’t have to spend too much time on the freeways.

P.S. We will be back in Atlanta for the National Apartment Association Education Conference and Expo starting on June 21st – wonder how the package situation will be different then? Either way, be sure to stop by and see us!

Meet Tim and Alexis on Wednesday, April 26th 2017!

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Flawlessly Deliver the Gift of Love

Has this ever happened to you?

You spent hours researching and planning the perfect gift for your special someone. You went so far to make your purchase with a prepaid gift card online so they wouldn’t see what your ordered on the bank account. You had it all planned – nothing could ruin it. Or so you thought.

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The package arrived but you weren’t home when it arrived so your special someone picked it up. They mindlessly open it and that perfect gift you spent so much time trying to surprise them with is staring them directly in the face.

All of that planning ruined with a misstep in the package delivery process. It is probably safe to say a lot people can relate to some part of this shipping mishap, and that’s unfortunate.

What is fortunate though, there is a solution for apartment dwellers: a package locker system.

Package Concierge® offers a robust and innovative interface for our locker installations providing every resident a unique, individual access code. That’s right, each person, not a code for the apartment home, ensuring there is no longer a potential the wrong person will pick up the package.

This practice in individuality will certainly come in handy this Valentine’s season when residents are really hoping to surprise their special someone with something they will love. In the last 3 years, we have seen a significant increase in the number of packages delivered the week before and the week of Valentine’s Day – some communities are receiving 50 percent more packages in these two weeks and seeing their package volume return to normal the week after.

How heartbreaking would it be if any of these packages were discovered before they were given? Show your residents some love and contact Package Concierge® today to set up an installation!

Still looking for that perfect gift? Check out these 5 online sites still offering 2-day shipping:

  1. Amazon.com – This is a no brainer if you are an Amazon Prime member. With access to hundred of thousands of gifts, you are sure to find exactly what you are looking for. And if you aren’t a Prime member, you can sign up for a 30-day trial to make sure your package arrives in time.
  2. Walmart.com – Now this may not evoke the spirit of Valentine’s Day but the major retailer has recently announced free 2-day shipping for any purchase more than $35. If your loved one is looking for something like a FitBit Charge, new camping gear or even the uber popular InstaPot, this might be a new go-to shopping site for you.
  3. Sharperimage.com – For those who enjoy a tech-savvy treat, Sharper Image has unique high-end gifts such as a light and massage therapy hair brush or heated indoor-outdoor slippers. Use promo code VDAY99 to get free 2-day shipping for orders over $99 till February 10th!
  4. MichaelKors.com – Speaking of high-end, this top designer ensures that amazing purse, luxurious wallet or killer pair of sunglasses will arrive on time if ordered by February 9th. Just be sure to use the code VDay for free 2-day shipping.
  5. Apple.com – For the tech lover in your life, order any Apple product by 5pm today to receive free 2-day shipping. Apple Watch for all!
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Client Spotlight: Via Denver

Via_1Let’s take a trip to the Centennial State, also known as Colorado. Known for its stunning mountains and fresh air, Denver, Colorado is a booming tech center. Whether it’s taking a stroll down the Denver Beer Trail or chasing an adrenaline buzz in the man-made kayak chutes of Confluence Park, there’s something for everyone in the mile high city. With so much to see and do in the bustling metropolis, it makes sense for anyone interested in experiencing all Denver has to offer should live in the heart of the city so all is easily accessible. One community offers the mountain views and downtown city lights in one package: Via Denver.

Via_4Developed by world-renowned real estate investment and development juggernaut The Pauls Corporation, Via sits in the buzzing epicenter of Denver’s Golden Triangle. As stated on the homepage: “Come Experience a luxury apartment community that lets you move freely within the dynamic action of downtown Denver.” Via has every right to state this as their apartment homes contain opulent features such as quartz countertops with glass and stone backsplash, plank flooring, and the ever-elusive walk in closet. The community amenities are equally impressive: professional grade fitness facility; spa quality wellness center; social lounge with WiFi cafe, TV and gaming area; and even wine storage! That’s being said, we were excited to add a brand new Package Concierge system into this lively community.

Via_2Package Concierge recently installed an L-shaped system of 49 lockers, including dry cleaning. Via’s property manager, Sarah Weekes, took the time to provide feedback about the onsite Package Concierge and said: “The system is extremely helpful in streamlining the package process for our residents, office team and the carriers. Since residents get notification of their package being delivered, it cuts down on the amount of calls we get asking if there was a package delivered. It is also convenient for the residents to be able to access their packages 24 hours a day, not just during office hours.” We feel it can be safely said that the Package Concierge system has blended in well with the active lives of both residents and the employees of Via.

Via_5Via isn’t just a property, it’s a lifestyle in luxury living and convenience. Being located in the middle of everything is fast paced and residents need the right mixture of amenities to take advantage of their surroundings. They need the tools to work hard and play hard within the cityscape. When the perfect match is made, all things are possible. This is Via’s top priority and we’re proud to be a part of the equation. Ms. Weekes sums it up best: “When our residents are happy we are happy.” We couldn’t agree more with her; when our clients are happy, so are we.

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Self-Serve Dry Cleaning Lockers & Seamless Integration

IMG3726The world moves faster than ever since the rapid evolution of technology. From the rise of artificial intelligence to sneakers that can finally self-lace, we don’t have the time to complete the tasks we once took time to do. For Package Concierge, our streamlining life solution lies in our locker systems. Taking the stress out of package delivery is what we’re known for and what we’ve delivered nationwide. However, Package Concierge isn’t just about packages deliveries. We’re regularly pursuing ways to make our high quality lockers more utilitarian, lockers that support dry cleaning delivery is another step towards making life easier.

Let’s face it; picking up dry-cleaning is just another addition on the laundry list (no pun intended) of daily tasks. Because we feel your pain, we decided to create a solution. The steps mirror the package delivery and receiving process! The dry cleaning service delivers the cleaned items directly into the system using our touch screen. As soon as the locker door is shut, the resident receives notification that their dry cleaning has been delivered and they can retrieve their clothing at their convenience.

The Package Concierge dry cleaning lockers are slimmer in design and include hooks. The units come in two configurations as well. They’re designed with clothing in mind and can accommodate everything from suits to long dresses, ensuring your valuables are kept wrinkle free once delivered. If the facility already has a Package Concierge, the dry cleaning lockers can be simply added on and fully integrate with the preexisting system.

There are also revenue opportunities. Many of our clients explore leasing the lockers to a local dry cleaner on an exclusive basis in return for getting the property’s business. It’s truly a “win-win” for all involved.interior_picMoving soon and quickly realizing this is an essential amenity? In addition to the amazing Harbor Pointe community (shown above) in Bayonne, NJ, the Package Concierge dry cleaning lockers can been seen in communities in the following cities:

Los Angeles, CA

Denver, CO

Miami, FL

Atlanta, GA

Boston, MA

Cambridge, MA

Watertown, MA

Ardmore, PA

King of Prussia, PA

Package Concierge strives to make life easier for every person using one of our locker systems. We will continue to push our hardware and software forward and be the drivers of innovation within our space. After all, deliveries and packages come in many shape and sizes. Package Concierge plans on playing a major part in all things delivered.

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More than Half Way There!

Red_Gray_Map_NEW315-01Recently, Package Concierge entered a thrilling chapter in our company’s story. We’re excited to let all of our friends and partners know that we’re now in 26 states across America! This is big news for us, especially since we’ve only been a company since December 2012. Even though our expansion across the country has been fast, we’d like to let everyone know that the credit goes to our amazing clients who believed in us early on such as Alliance Residential, The Bozzuto Group and The JBG Companies, and partners like Florence Manufacturing and The Container Store. When you think about it, our growth is great for everyone. Here are a few reasons why.

  • Expanding Technology: As we receive feedback from system users, we alter and tailor the user experience to truly reflect their wants and needs. In previous blogs, we mentioned examples of this such as our mobile app, systems with dry cleaning pick up, and even resident shipping and returns from Package Concierge lockers. These ideas stemmed from our expansion and user feedback. As this grows, so will the possibilities.
  • Secure and Safe Deliveries: Our expansion hasn’t been by accident; our clients and partners know that the name Package Concierge is synonymous with the words security and safety. This is a big driver in our growth and the more Package Concierge systems are out in the world; the more deliveries reach their final destinations instead of ending in the hands of unintended recipients.
  • Organization and Value for All: A Package Concierge system doesn’t just provide a delivery point for packages; it stimulates growth in other areas as well. For example, our customers see an increase in resident satisfaction, the end of untidy/messy package rooms, organized storage of packages on-site, and most importantly the saving of staff time. Also, because of the quality of our system, it is considered a valuable property asset, not just an amenity that is in high demand. These attributes help keep both residents and leasing agents happy, which in turn can keep a community thriving and growing.

As you can see, growth can be a very good thing. We’re not about to lose sight of what’s important to us, which is all who have helped guide us into this position. We assure you, we’re going to maximize upon our growth to make Package Concierge the best it has ever been. And soon enough, we’ll be crossing our 27th state line.

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Bozzuto and the BMAs

Bozzuto Name and SloganIn this week’s blog, we would like to give recognition where recognition is due. When the ideals of superior customer service, innovative industry leadership, and passion for community-based values are the heart of your business model, Package Concierge takes notice. The company that is the literal definition of this is The Bozzuto Group and Bozzuto Management Company (Bozzuto).

Bozzuto has spent more than 25 years building and managing numerous multifamily properties. Founded in 1988 by Tom Bozzuto, Rick Mostyn, John Slidell, and the late Bernard Lubcher, Bozzuto Management has grown into a leader in property development and management. Their logo, which was created by Barbara Bozzuto, is in the firm’s signature color of “Bozzuto Green.” However, Bozzuto Management’s connection to “green” goes beyond the color of their logo; they’re committed to “green energy” not just as a company but also as a community leader. Bozzuto takes pride in multifamily property recycling programs and in obtaining LEED certifications in building and development.

Bozzuto_Office

Bozzuto invests in honest and creative leadership, customer and community satisfaction, powerful business relationships, and the sustainability of the Earth’s environment. And, they know that excellence begins with the more than 2,000 people they employ. That is why every year they host the Bozzuto Management Awards (BMAs).

On Thursday, March 10th, in the National Building Museum located in our nation’s capital the BMAs will recognize Property and Service Managers along with individuals and teams of employees. Awards range from “Property Manager of the Year” to “Resident Services.” Package Concierge is proudly sponsoring this year’s event as a display of camaraderie and commitment to Bozzuto and we’re excited to spend time with industry leaders equally as passionate as us.

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One of Bozzuto’s properties that has recently received recognition is the The Frasier, located in Alexandria, VA. This modern and luxurious apartment community was a Gold winner in the Multi-Housing News (MHN) 2015 Excellence Awards; Most Tech Savvy Community. Package Concierge is proud to be associated with The Frasier. Our package locker system is mentioned by MHN as one of the most popular technology services at The Frasier.

As our relationship with Bozzuto continues to grow, we at Package Concierge know that our shared values are at the core of what we do and how we do it. We are excited to celebrate the successes at the BMAs this week and we look forward to the future!

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Leap for Free Rent Day!

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What are you going to do with this extra day of the year? We have arrived at another intercalary year; better known as leap year. But when you think about it, this year renters receive an extra day in their properties for FREE! That’s right! So whom do we need to thank for this extra day of multifamily living? That answer goes back farther than you may realize.

Around 46 B.C., Julius Caesar decided that every four years we get an extra day added to the year to balance out the 5 hours, 48 minutes, and 45 seconds that accompanies the 365 days it takes the earth to orbit the sun. Now, Mr. Caesar didn’t quite get leap year right the first time. That’s why over 1,500 years later Pope Gregory XIII introduced the Gregorian calendar to better regulate the bonus time of a year. His calendar added centuries to the equation, thus making years that are divisible by 100 and not divisible by 400.

The benefit of that extra day in February every four years is a “rent free day.” Most leases are based on 365 days in a year, which means renters score an extra day in their homes for free! This is definitely a reason for celebration and the last time we welcomed an extra day in the year, Package Concierge was just gearing up as a company.

In the leap year of 2012 Package Concierge was founded. And after only a few years we are in 26 states providing our services to multifamily and student housing properties. In 2015, we received the Customer Experience Innovation Award, a crowning achievement for a company less than 5 years old. Package Concierge believes in making the most of the time we have, and that’s why we are committed to providing our customers with the latest technological advancements in package management.

Package Concierge is serious about security and convenience all year long, whether its 365 days or 366. So, what are you going to do with your “rent free” day this year? Maybe, host a “rent free day” party? Whatever you do, make sure you and your friends thank Julius Caesar for the extra time we have in 2016!

 

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Client Spotlight: Central Park at Whisman Station

Whisman_SceneicOur latest client spotlight is host to some of the most scenic views of any property we’ve featured. Central Park at Whisman Station is located in Mountain View, California. The vistas of the Santa Cruz Mountains compliment this luxurious multifamily property and create a beautiful landscape of the surrounding area

Managed by Alliance Residential, Whisman Station is just one example of their dedication to multifamily living done right. They also are advocates for luxurious living with a reduced carbon footprint. Alliance’s “Focus Green” program seeks to reduce the consumption of energy and natural resources at each community, as well as educate and encourage residents to participate in eco-friendly lifestyles. As they celebrate their management leadership this week, Alliance Residential truly has the best interests of their residents in mind.

Whisman_Lobby

After taking in all of the glorious scenery, you can explore even more of Mountain View on the bike path, or one of the numerous jogging/walking trails of the Whisman Station community. Other amenities include a fitness center, a relaxation spa, and a resort inspired swimming pool. And for members of the “green” team, there are new energy efficient appliance packages and electric vehicle charging stations.

Whisman_PoolIn an area where technology companies thrive and innovation is around every corner, Central Park at Whisman Station also provides its residents with a technologically advanced Package Concierge. The system is cozily tucked away in a convenient alcove, but don’t be fooled by its discreet location; this system has received more than 2,000 packages since it’s installation this past November!

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Package Concierge provides secure storage for items intended for Whisman Station’s residents. Brittany, a Sales Associate at the property, mentioned how the system has improved the lives of the residents. “The Package Concierge system works well, everyone likes it.” Brittany also said, “The notification that Package Concierge sends to residents when packages have been received are very convenient.” When we asked Brittany how often the Package Concierge system was utilized, her response was, “It is used quite often; we’re actually considering ordering another one!”

Not too long ago, Mountain View was just a stagecoach stop in the newly settled west. Now, it’s the home of “tech giants” like Google, Mozilla and Symantec. And for those that call Central Park at Whisman Station home, Package Concierge is the package management “giant” that they can depend on for convenience and security.

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Valentine’s Day Recap

Vday-01-1At Package Concierge, we value our customers 365 days a year, but on Valentine’s Day, we like to show a little extra love. Last week, you may have noticed a lot of twitter pated people receiving packages from love birds near and far. For example, Ten Faxon (a Greystar property) and the Allegro (a Bozzuto property) saw close to double the amount of deliveries when compared to the week before. Here are some interesting facts and statistics about Valentine’s Day that might make you rethink the significance of packages on February 14th.

Did you know that next to Christmas, Valentine’s Day stands as the most active holiday for shipping gifts? In 2015, more than $18 billion was spent on Valentine’s Day cards and gifts; with items like flowers, jewelry, apparel and specialty gifts totaling more than $155 million. Valentine’s Day gift buying is expected to exceed $19 billion in 2016 according to Fundivo.com, with $142 being the average amount spent on gifts.

So what do these stats mean? Delivery carriers often face the challenge of ensuring that these tokens of affection reach their final destination on time and in pristine condition. While loved ones make the purchase, gifts go through many hands to ensure that Valentine’s Day is special for everyone. At the end of the day, gift givers want to make sure their sentiments are securely delivered. That’s where Package Concierge steps in.

Security isn’t just found in our rigorously tested materials but also in our technology. When a recipient is sent a gift, they’re immediately notified that a package has arrived. Then, they simply go to the Package Concierge where their item is being held to pick it up. We believe every package that goes into our system is priceless. So whether it’s Valentine’s Day or any other day of the year, just know that gifts of all sizes, shapes and prices are made more secure inside a Package Concierge locker and we hope that your treasures found their recipients quickly for the special day.

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Client Spotlight: Lorenzo Student Housing

This Package Concierge client spotlight takes us to the left coast. The Lorenzo, a new upscale student housing community located in Los Angeles, California occupies some prime real estate in the heart of the LA scene. The Lorenzo community offers USC students an upscale alternative to on-campus living while providing convenient access to venues such as LA Live and the Staples Center; it’s also the largest luxury student housing community in the U.S.Lorenzo 1

With so much to do in a city unlike any other, the amenities at The Lorenzo will add to your list. Free Wi-Fi across the community, four libraries and numerous study rooms meet the needs of every student. And when it’s time to socialize, check out the rooftop sundeck that features grilling and picnic stations or the karaoke room if you are in a singing mood. Need to blow off some steam or test your athletic abilities? Shoot some hoops on one of two Lakers and Clippers themed regulation sized courts or you can climb the two story rock climbing wall; its up to you. Need a pick me up? Enjoy free Starbucks coffee before you catch the complimentary shuttle to class and when you return, be ready to indulge in “Chick-Fil-A Days” or other fun events. There’s a 100-stadium seating movie theater and a social lounge too. But in Eddie’s opinion, the best amenity is the onsite Package Concierge system.

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Being that Eddie is the Package Manager at The Lorenzo, he knows what life was like before they installed the Package Concierge system. “We would spend all day logging in packages and sending our residents an email to come pick up their package.” And since use of the Package Concierge has begun Eddie says, “Now the carriers come directly to the system, deposit the packages, and the residents can come pick them up whenever they want, anytime of day, 24/7.”

lorenzo-student-housingtheater01It’s this level of satisfaction that Package Concierge aims to meet with all our clients and their residents. Eddie also mentioned to us, “I don’t see why all mail can’t be like this. It’s perfect, it works and it’s great.”

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Package Concierge’s 456 lockers are conveniently located in the nearby community courtyard. We are proud to make easier the lives of more than three thousand students living at The Lorenzo!

The Lorenzo copy

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