Technology Implementations Today, Avoid Budget Busters in 2018

Overwhelmed leasing team members were creatively dealing with package management by stacking packages to clear out enough space to get to their desks and start the day.

Sound familiar?

It’s a plight many in the multifamily industry have become privy to. There has been a spike in online ordering but a lack of space to store the overabundance of packages. Currently, Americans spend more than $300 billion annually on online retailers. Community managers, leasing agents and team members burn several hours a week organizing these packages. That organization is just so they’ll have some idea where to look when residents come to pick them up.

To end the madness, communities are adopting package management technologies as a brisk, effective solution. However, communities shouldn’t wait until panic-mode sets in to make the call. Rather than grasping at contingency funds, planning ahead by adding a line item into the 2018 budget to implement a technology that best suits community needs will be a true life saver.

There are five options available to create more efficient package management. When evaluating which is the most appropriate solution for your community, keep in mind factors like your community size, accessibility, possible locations and even your renter demographic.

  1. Package Logging Software: Through this service, residents receive text and email reminders that a package has arrived. This eliminates the steps in which residents call to check if a package has arrived, or a community team member calls the resident to notify them that it’s in. This is a solid option for smaller and midsize communities. It is cost-effective and allows for near-immediate implementation. However, some of the existing hurdles will remain. This solution still requires some staff involvement and doesn’t allow for round-the-clock package retrieval.
  2. Software-Driven Package Rooms: This service remains cost-effective, further reduces staff involvement and allows residents round-the-clock access to retrieve their packages. Residents receive a text and email with a one-time code and their signature is required for entry into the package room. However, privacy and security isn’t as thorough with the packages on shelves rather than in lockers.
  3. Smart Package Room Systems: This is a more technologically savvy version of the software-driven package room and features similar benefits.  Camera footage of those retrieving packages is available to assist with accountability. Licensing fees might also be a little higher. While it offers a high level of security, it still isn’t quite as secure as a package locker system.  Technology innovations are moving towards greater security.
  4. Digital Package Locker Systems: The most convenient solution. It has the highest level of security, greatest privacy and the least amount of staff involvement. It also serves as a 24/7 amenity. This solution is also a future-proof solution, with the capability to incorporate any technological updates into the existing framework. While this solution has the highest upfront capital expenditure, the ROI in staff time saved and resident satisfaction can cover the cost within the first year.
  5. The Full Package Package Management Solution: eCommerce trends are shifting. Residents are ordering more, bigger items and looking to ship items to their friends or family and want an easy way to return items. A key solution is combining the convenience and security of locker systems with the flexibility and size of smart rooms. With lockers installations that can be customized to fit any aesthetic or configured in a variety of ways, this comprehensive solution is primed to meet any future package management needs a community may have. Consider a new comprehensive package center for your residents with secure, easy-to-use lockers next to a smart room with a commercial grade freezer for all possible shipments that need refrigeration, custom shelving units to fit packages of any size or even tables equipped with packaging materials for every carrier. With this solution, the options are truly limitless.

Online package ordering is increasing nearly 10% each year and the trend, if anything, is increasing. If your community team can handle the influx, that’s fantastic. If not, we recommend budgeting now and planning ahead for one of the above solutions.

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Skip the Stores: Browse the Web This Year for Back-to-School Necessities

A new school year is upon us. Time to gear up – mentally and physically.

Traditional back-to-school shopping in stores can be overwhelming. Aisles and checkout lanes get congested, hot supplies can sell out quickly.  Sometimes you run around all over town looking for that one thing that doesn’t even seem to exist – like that elusive yellow pocket folder.

Purchasing school, even college, necessities online can be a huge time-saver. It can also be extremely beneficial for sparing sanity and conserving the bank account. Here are some of the top websites for all your back-to-school necessities from clothing to classroom supplies:

Target + Walmart

Target offers a larger variety of brands and price ranges in-store, but nothing really beats the Target.com feature “School List Assist.” It allows users to order a student’s entire school list with one click. Find all your supplies behind a desktop or click of a mobile device, and you’re all. Shoppers can either have the haul delivered or pick it up at a store. Like Target, Walmart.com also allows users to purchase entire school supply lists with one click.

Amazon

The retail giant is an obvious go-to online shopping choice, especially when it comes down to big savings on textbook expenses. Amazon really does have it all in addition to reliable, fast delivery options. Students can also gain significant savings with a six-month free trial of Amazon Prime Student, and 50 percent off a Prime membership upon upgrade.

Staples + Office Depot

Staples has every type of in-classroom gear any student at any level could ever need, sometimes accompanied by great sales. Office Depot offers free delivery on qualifying orders of $9.99 or more if you’re in one of its local delivery areas. Oh, and your online order will be ready in an hour.

Pinterest

This isn’t really a typical place to shop for school necessities. It does offer great ideas for all types of school supplies, it also has so many different, unique products for purchase. You can search under

“buyable pins” for anything from clothing to pencils or even dorm room decor. Simply browsing Pinterest can also give people plenty of great ideas for repurposing old items or finding cheap, easy DIY projects.

DormCo

Here’s a website where you can purchase bulk packages of dorm essentials at massive bundled savings. Everything you need for college, from bed sheets and cooking gear, to desk supplies and backpacks, is on dormco.com. And shipping is always $2.95 on your entire order, whether you order one time or 100.

Dollar Tree

If you’re just going for mega-savings, this is your best option, hands down. This is a great place to help stock up your teacher’s supplies too. Think pens, notepads, stickers, sticky notes, antibacterial wipes, tissues and even zip-lock bags. It is a one-stop shop to help provide some much needed supplies for those teachers who work so hard for our kids.

Back-to-school in Multifamily

Keeping in mind that 37 percent of American households rent rather than own – and 61 percent of these renters live in apartments – having a reliable way to retrieve packages is a must for a significant segment of back-to-school shoppers.

This is where apartment operators should take heed. Roughly 25 percent of your residents are currently in some state of back-to-school mode, and they crave a safe, secure and convenient place to get their items. This is another hidden season in which a package locker system – or package room for larger purchases such as bedding and desks – can make a world of difference for your residents and keep your leasing offices from pulling up with back-to-school supplies.

Whether consumers are picking up school gear at the store or getting it delivered, online shopping has undoubtedly transformed the art of back-to-school shopping.  Apartment communities that provide a reliable place to receive the influx of new goodies are ahead of the game.

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Finding Cheaper Textbooks Half the Battle, Receiving Them Promptly is the Challenge

Some college textbooks seem to weigh about 12 pounds. Yet, it’s often the cost of these textbooks that weigh students down more than the actual pounds in their backpacks.

Textbooks have often-astronomical costs, adding several hundred dollars to an already pricey tuition fee. So now students, more than ever, are seeking alternative options in the form of used textbooks.

Websites such as Amazon, eCampus, Chegg and Valore Books offer textbooks at significant savings, changing the book-buying ways of many students. But ordering a textbook is one thing. Receiving it is another.

Student housing communities equipped with package lockers and package rooms make it easy for their students. Order it. Receive a message when it arrives. Pick it up. But for the many who live at communities that don’t offer a package service, the time-sensitive shipment might take significantly longer to get into your hands.

That puts the student in a tough spot, because you need a quick turnaround. You don’t want to be the one glancing at your neighbor’s textbook during the lesson, or someone who has to borrow one from a classmate while awaiting the arrival of yours.

Hopefully your student housing community has a reliable package management solution. But if it doesn’t, here are a few options for to consider for those who have ordered their textbooks but don’t have a surefire way to receive them in a timely, hassle-free manner:

  • Have them shipped to the home of a local friend.

    Odds are that you know someone who lives in a house off campus, particularly if you’re an upperclassman. Ask if you can have the textbooks delivered there. Even if it means you have to pick up lunch on your shoestring budget, at least you’ll have your books in time.

  • Have them delivered to your hometown address.

    If you have early access to the textbooks you’ll need, order them early. You can have them delivered to your parents’ house before your summer vacation ends. This also works if your college isn’t far from your hometown and it’s no problem to go retrieve them.

  • Get an off-campus post office box.

    If you’re concerned about the way packages are handled at your community, perhaps it’s worth spending a few extra bucks on a P.O. Box. That way you’ll receive a slip in the mail when packages arrive instead of wondering how long it will take for your shipment to be sorted from the other hundreds of packages at the community.

Receiving your textbooks from a secondary source – often at a fraction of the rate – is a magnificent idea. Just make sure you have a way to retrieve them in a timely manner so it doesn’t backfire.

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Tiny House. Big Impact.

Tiny housing making big impact on combating homelessness in America

Affordable housing and providing access to quality housing is a vital social responsibility for the multifamily industry and something that is near and dear to the heart of Package Concierge, especially founder and CEO Georgianna W. Oliver. As such, we wanted to share with you this blog from Andy Helmer, CEO of Shelters to Shutters, a national non-profit working to help combat homelessness, on how our industry can make a difference.

The fight to end homelessness in this country is a massive undertaking. About 3.5 million Americans experience homelessness each year, according to the National Law Center on Homelessness & Poverty. Alleviating this problem in a meaningful way will surely require a multi-faceted effort involving federal, state and local governments, non-profits and the private sector.

Tiny homes have become a solution to homelessness. Here’s one possible component of the solution to this giant issue: tiny homes. Across the U.S., organizations are using tiny houses and apartment homes, which typically range from 100 square feet to 500 square feet, to provide shelter for the homeless.

For instance, the nonprofit American Family Housing recently opened Potter’s Lane, a 16-unit community in Midway City, Calif., to house homeless vets. The property features 480-square-foot apartment homes made from energy-efficient shipping containers.

Across the country, in Newfield, N.Y., the nonprofit Second Wind Cottages, relying heavily on donated materials and volunteer labor, built a community of 12 tiny homes that house homeless men. Residents pay rent as they are able to help defray the community’s operating expenses.

Other examples of similar communities include the Tiny House Village in Seattle and the Community First! Village in Austin, Texas.

Advocates of these developments note that they are comparatively cheap to build, and constructions costs often are further mitigated through the use of materials and labor supplied for free by area businesses and residents.

Can the multifamily industry incorporate tiny apartment homes for the homeless into their communities? It’s certainly something to think about. With its ample resources and vast supply of creative and intelligent people, the multifamily industry should not be shy about stepping up to the plate to help address this critical issue, and tiny apartment homes might be one way to do that.

Another Piece to the Puzzle

Shelters to Shutters (S2S), a Fairfax, Va.-based nonprofit, offers another way for the apartment industry to reduce homelessness. S2S currently works with 23 apartment management companies – including such large operators as

How tiny would your tiny home be?

AvalonBay Communities and Equity Residential – to place people experiencing homelessness in onsite, entry-level jobs and provide them with housing at the same communities at which they work.

Overall, these apartment companies have moved more than 100 people out of homelessness in the Mid-Atlantic, Midwest, Northeast, South and Texas. And they’ve gained hardworking, loyal associates in the process. The job retention rate for S2S participants is 92 percent while the average industry turnover rate, according to the National Multifamily Housing Council, is 31 percent.

S2S provides its apartment management partners with pre-screened, job-trained candidates for entry-level positions such as maintenance technicians and leasing agents. The organization focuses on the 70 percent of the homeless population who are situationally homeless due to a life-altering event such as job loss, medical or health emergency, divorce, domestic abuse or the loss of a primary income earner.

Whether it’s through tiny homes, working with nonprofits like S2S or some other method, the multifamily industry can make a real difference in the fight against homelessness. I strongly urge you to consider how you and your apartment company can do just that.

Want to learn more about us? Click here to find out – Package Concierge

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Hardwire Internet has important edge over Wi-Fi for Apartments

The world is linked by wireless Internet, but even Wi-Fi can experience some connection tangles from time to time.

While, Wi-Fi is a more popular, widely used method of Internet connection these days, don’t be so quick to bail on the good ol’ Ethernet cord – at least for the backend of your apartment community. Wi-Fi is more convenient and tops the resident demand list, but a trusty hardwire connection is immensely more secure and challenging to hack.

Convenience is a great sell, and your property probably won’t meet its occupancy goals without wireless access for daily use in your resident’s apartment homes. You have to have it. Although, when it comes to operations, nothing beats top-notch security, especially digital security, which some residents don’t realize they actually need.

The Package Concierge Premier system is eye catching at Blair Tower.As more apartment communities begin to rely on Internet connection for day-to-day operational functions, like rent payment portal sites and electronic package locker systems, property managers should consider some of the pitfalls of a wireless connection before rolling up the Ethernet cables for good:

Wi-Fi signals commonly drop with interference

Wireless doesn’t have as stable an Internet connection as a hardwire because it only works within a certain range, and is more susceptible to interference and objects blocking the signal. Any wireless user can vouch a Wi-Fi signal can get pretty feisty.

In an apartment community, if the wireless were to go out, it could disable an entire system that operates via Internet. If Wi-Fi loses a signal during a streamed video or game, it’s an annoyance. If the signal goes out at an apartment community running package lockers or a security gate system, it potentially puts residents’ safety and possessions at risk.

Wireless offers easier setup, less return on investment

A downfall of hardwired Internet is the setup and connection takes a bit more time and work to configure than Wi-Fi. However, hardwire is a vastly more consistent, and even faster, connection once it’s up and running. Property managers will get back what they put into setting up a more secure connection system for residents.

The return on investment from a hardwire connection is worth the initial time. Residents are more likely to use something that works efficiently, without many issues. Wi-Fi is quicker and easier, but will likely have more problems down the road, draining management’s time and energy and taking associates away from other important community tasks.

Not as much data protection

Since hardwired Internet is more difficult to hack, it is also better equipped to guard data than a password-protected, private Wi-Fi connection. When overseeing many different residents in an apartment community, data protection is crucial not only for the management’s sensitive and private information, but also for the protection of residents’ personal information and privacy.

Wireless encryption standards are always being changed because the connection is just not safe. With a hardwire everything is contained.

Of course, we are not suggesting to move to hardwire.

Smartphones have drastically changed the way we must think about cyber security and wi-fi capabilities.

Cell phones use wireless connection, so different resident and community apps are exclusively Wi-Fi driven. However, keep in mind, some community amenities that utilize Internet can benefit from connection via hardwire, like [Package Concierge’s] electronic package locker systems.

Wi-Fi is definitely convenient and a must-have amenity that residents demand in their homes. However, for an apartment community on an operational level, it’s not necessarily offering residents the security and reliability they need, which hardwire provides.

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Avoid a Package Tower! A Recap of Fun Shared During the NAA Learning Zone

The multifamily industry is constantly spawning fresh innovations year after year. What’s a better way to learn about some of the cool, pain-reducing apartment technology than with a little friendly competition?

At this year’s NAA Conference and Expo in Atlanta, we explored package management advancements in our Learning Zone. Participants played “Avoid the Tower of Boxes,” a hands-on experience of the common package management pain-point plaguing our industry today. We hoped to deliver that “ah-ha” moment about why things don’t have to be that way anymore.

Allison Blair discusses the importance of having a package management system in place.With the rise of online shopping, packages are towering up daily in leasing offices, and it’s only going to get worse. Leasing professionals face a daily average of 30 resident packages delivered on-site requiring significant time management. Onsite team members must stop what they’re doing to process packages, which can take at least 5 minutes per package. Add to that the struggle of finding a place to store all those packages and you’re bound to fall victim to a tumbling tower.

And so, the tower begins

Our Learning Zone attendees were challenged in a cordial tower-building battle to simulate manual package processing vs. managing packages with a package locker system. It was truly an eye-opening experience.

Teams were each given 20 boxes separated into five daily operational activities, such as maintenance requests, tours and calls. Each box had entertaining icebreaker questions written on them. Participants discussed things like “where was your favorite vacation?” and “what is one thing on your bucket list?”

Once everyone in the group answered each question, that team could start building their tower. The faster they talked, the faster they could start building. Needless to say, things got a little loud (isn’t funny how when people talk faster they tend to get louder?).

But there was a catch. One of the teams had three boxes that read: “Stop. You get five packages.” These three boxes represented the interruption caused when a package is delivered to the office. Obviously, this team took much longer to build the tower, and inevitably finished last. This exhibits how much of a drain manually processing packages truly is on overall time management.

Then the “ah-ha” moment…

While our little competition was friendly, it did showcase how innovative package management solutions can profoundly impact daily operations. Without interruption, leasing teams can focus more on customer service for both prospects and residents.

This is what package lockers and package rooms deliver – continuance. For both your operations but more importantly, your residents. With a package management solution in place, they have access to their packages 24/7. They no longer have to wait for the leasing office to open or for a staff member to retrieve their package. They can come home, retrieve their own package and get back to their life, uninterrupted.

The Package Concierge Premier and Express System compliment one another at NAA 2017.We hope our competitors enjoyed the game and got a sense of what it’s like for leasing team members at communities with – and without – a package management solution.

Visit us at www.packageconcierge.com for more details.

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Delivery Madness: Are you ready for Prime time?

MThere are so many items to purchase on Amazon Prime day!any who deal with package management on a daily basis breathed a hefty sigh of relief in January. The holiday season had passed, which presumably meant it’d be another 12 months before another rush of that magnitude.

Well, hold on a minute. We know there are a few hidden holidays that impact the number of packages delivered but what about “self-created” holidays?

Prime Day is Prime Time

One wouldn’t think a self-created holiday would create such mayhem. Well, unless that holiday is all about packages. Introducing the third annual Amazon Prime Day, which absolutely fits that billing.

Delivery carriers and managers are advised to gear up for this one, which begins at 9 p.m. ET on July 10. Amazon hypes the event as a “one-day only global shopping event for Prime members.” It’s essentially an online version of Black Friday, and you better believe it makes an impact.

The e-Commerce giant launched its second ever Amazon Prime Day on July 12, 2016, and it resulted in the biggest sales day ever for the online retail giant, according to CNBC.

Amazon declined to disclose how many people signed up for Prime to participate in the sale, but U.S. orders rose by more than 50 percent compared to the first Prime Day a year earlier.

Package Concierge is the best way to organize all of your packages coming in from Amazon Prime day.Now that Prime Day is fairly established, it’s a reasonable expectation that the numbers will continue to rise. Last year, Package Concierge’s lockers experienced a 30-percent increase of package deliveries two days after Prime Day. Here’s hypothesizing that the increase will be even sharper this year. With Business Insider predicting Amazon could rake in $1 billion in 30 hours, we’re guessing our lockers will experience a 40- to 45-percent spike this time.

More Prime Opportunities than Ever

As Prime Day increases in popularity, other businesses are teaming up with the retail giant. Jet Blue, for instance, is offering 3,000 TrueBlue points (the airline’s equivalent to mileage points) for those who sign up for a yearly subscription to Amazon Prime ahead of Prime Day.

As July 10 approaches, several publications have created their own spin about the day. Tom’s Guide, for instance, put together a checklist of items to buy and avoid on Prime Day.  The guide claims it’s an excellent time to purchase Amazon devices at a discounted rate, including Kindle, Echo and Fire Tablets. But you might have a harder time finding discounts for Apple devices, laptops and HDTVs.

The Wirecutter published an article outlining what to expect and how to find the best deals. PCMag, meanwhile, composed a story outlining what you need to know for the holiday.

Translation: Amazon Prime Day has become a big deal. It can rival the holiday season with regard to volume of packages, and we can’t wait to see the numbers for 2017.

With that in mind, here’s a list of five items we believe will be hot on Prime Day:

  1. Alexa-Enabled Portable Bluetooth Speakers: Just tap it and ask for music from Spotify, Pandora and other music services.
  2. Huawel Mate9 Smartphone: These tech-savvy devices typically retail for about $600.
  3. Everyday Essentials: Stock up on Prime Day or take advantage of Prime subscription services on all your everyday living needs.
  4. Sneakers: Prime Day isn’t solely about tech products. Shoe brands such as Adidas and New Balance are known to dish out the discounts as well.
  5. MacBook Pro: Even though Tom warned us there might not be many discounts on Apple products, according to Techradar, you might be able to save $100-$200 on one of these laptops.

And here’s another Prime Day Bonus for you: all of these items will fit in your Package Concierge® locker! Happy Shopping!

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I-85 Bridge Collapse Could Impact Package Delivery Scene in Atlanta

After our initial shock when we saw the unprecedented traffic jam and bridge collapse on Atlanta’s major thoroughfare Interstate 85, the first thing we thought was: How is that going to affect package delivery?

When you’re in this business, those are the connections you make.

Atlanta features notoriously heavy traffic to begin with – the fourth-worst in the nation, according to INRIX – and the bizarre I-85 incident clearly won’t help. The bridge collapse on March 30 reportedly was due to a homeless man starting an accidental fire beneath an overpass. If that wasn’t enough to compound things, a portion of Interstate 20 buckled on April 17 due to an underground gas leak, which sent a biker airborne.

We’re not here to criticize traffic situations in particular towns, and we’re eager to see the vibrant city for the Atlanta Apartment Association’s 2017 Trade Show. But this spurred thoughts as to how much package delivery could increase in Atlanta, considering two of its major vessels have endured significant setbacks. Will the city’s residents be less eager to commute to brick-and-mortar stores when they can simply order items online? Will lunch-break shopping trips decline as residents are foregoing the traffic challenges and opting to work from home?

According to The Atlanta Journal-Constitution, freight traffic traveling through the city is now being directed to I-285 to bypass the city until the projected June 15 reopening of the bridge on I-85. As more vehicles use the alternate route, times will slow for commuters and logistics firms alike. Toby Jorgensen, a senior analyst at CBRE research told the newspaper: “The hardest part is the last-mile consumer and business delivery.”

It will be compelling to see how consumers, businesses and apartment communities adapt to the newfound challenges.

In the tech-savvy city, perhaps drone delivery will start to become a larger part of things as well. Drones have the capability to bypass heavily congested freeways and drop off packages at an apartment community much more efficiently. Residents will have their shipments in their package lockers right on schedule. In the future, this might even advance a step further. Imagine living on the 18th floor of a swanky urban high-rise and having your package drone-delivered to your balcony.

Perhaps we’re getting a bit ahead of ourselves here, but these are the things we think about when we’re heading to a new city for a conference.  We’re excited for Atlanta and the opportunity to learn more about how different regions utilize package management. We’re just hoping we don’t have to spend too much time on the freeways.

P.S. We will be back in Atlanta for the National Apartment Association Education Conference and Expo starting on June 21st – wonder how the package situation will be different then? Either way, be sure to stop by and see us!

Meet Tim and Alexis on Wednesday, April 26th 2017!

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Top 10 Hidden Holidays You Need To Prepare For

We all know about how the winter holidays always lead to a profound uptick in the number of packages your residents are receiving. But as ecommerce continues to rise exponentially, there are so many other times throughout the year when package delivery may surge at your properties. Check out our list of “Top 10 Hidden Holidays” you need to be prepared for:

You can find anything you need on the world wide web for the hidden holidays.

  1. Super Bowl Sunday. Once your team is out, you frantically buy gear for your de facto team of choice (let’s just say my son now owns a Falcons sweatshirt). Besides, how else are you going to get all football themes napkins, bowls, plates, etc. the Super Bowl Party?!
  1. 100th Day of School. Yes, this is a thing and not something we made up. It’s mostly celebrated by younger students sometime in February, as schools have fun with the number 100. Many Pinterest-loving mothers are known to order craft items at this time, which can lead to a sneaky increase of packages in some circles.
  1. Valentine’s Day. That oversized Vermont Teddy Bear isn’t going to drive itself to your significant other’s home. And neither is that sparkling necklace or whatever else you’ve ordered to make sure you’re not the goat on the international day of love.
  1. Memorial Day. Everyone wants to get away for Memorial Day. But it’s even better to leave town with that new tent, new fishing supplies, new tarps and other camping accessories. Late May always leads to a package boom.
  1. Independence Day. Yes, it’s illegal to ship fireworks by mail, so we’re not even going to go that route. But it’s also the heart of barbecue season and summer house parties, which leads to an uptick in online ordering of wide-ranging supplies.
  1. Amazon Prime Day. The monster online retailer held its first holiday exclusively for its own “Prime” members in July 2015, predictably resulting in an online ordering frenzy. 2016’s Prime Day, which Amazon touted as “one-day-only global shopping event,” was even bigger. The retail giant has vowed to bring back Prime Day this year although an official date has not been announced. So what can we expect from this year’s Prime Day?! If it’s anything like last year when we saw more than a 30% increase in packages two days after Amazon Prime Day, it will be one of the biggest package delivery days EVER!
  1. Back to School. Mid- to late-August means back-to-school time. This can create a sizable package rush, particularly for student housing communities. College students are continuing to seek alternative methods to purchase textbooks, such as sites like Chegg and eCampus, rather than buying them for full price on campus.
  1. Labor Day. While Memorial Day unofficially signifies the beginning of summer, Labor Day serves as its end-of-summer counterpart. That means one last chance to escape the grind. It also means heavy discounts on outdoor merchandise as retailers look to make a push before camping season ends.
  1. Pre-Halloween. While it’s a given that packages will arrive in droves during the Christmas season, this holiday can creep up on you. Some even call it a pseudo-holiday because no one ever gets the day off for Halloween, but expect a full package room as people continually opt to purchase their costumes online.
  1. Home Events. As families convene, host homes don’t want to disappoint. While orders of kitchen and culinary supplies increase, families also commonly spruce up their homes to make a favorable impression on their visitors.

Visit our website here to help you manage these holidays to come.

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Package Concierge® Signs Acquisition Agreement with Gibraltar Industries

Package Concierge®, the multifamily industry’s preeminent supplier and innovator of electronic package management solutions, today announced it has entered into an acquisition agreement with Gibraltar Industries, Inc. (Nasdaq: ROCK), a leading manufacturer of commercial building products. Gibraltar will acquire Package Concierge for $20 million in the all-cash transaction.

Package Concierge® Signs Acquisition Agreement with Gibraltar Industries

Package Concierge® Signs Acquisition Agreement with Gibraltar Industries

Package Concierge’s manufacturing partner, Florence Corporation, a subsidiary of Gibraltar Industries, produces the only premium quality, U.S.-made package locker systems. Gibraltar’s acquisition solidifies Package Concierge’s exclusive partnership with Florence and ensures multifamily access to the innovative, American-made technology.
“The online shopping trend continues to grow exponentially, increasing the need for multifamily communities to deliver a seamless resident experience while streamlining their own operations,” said Georgianna W. Oliver, chief executive officer of Package Concierge. “By combining Gibraltar’s unmatched expertise in postal delivery products with our commitment to innovation and in-depth knowledge of the multifamily industry, our clients deliver the best package experience possible to their residents while increasing the efficiency of their leasing offices. We are thrilled to join the Gibraltar family of businesses and excited to bring new products and solutions to the apartment industry.”
Day-to-day operations will remain unchanged, and Package Concierge will continue its modernization of technologies and package management solutions. To better address the impact eCommerce growth is having on the multifamily industry, the firm will launch Package Concierge Express® and a Package Concierge Package Room in 2017.
“Package Concierge is the clear market leader in the multifamily segment and through the acquisition of Package Concierge, we plan to accelerate Gibraltar’s presence in the overall fast-growing Package Delivery Locker market,” said Gibraltar Chief Executive Officer Frank Heard. “Package Concierge’s proprietary software/hardware solution and deep understanding of the multifamily market, coupled with our current ExpressLocker™ product, provide Gibraltar with a distinct competitive advantage. We welcome the Package Concierge team to Gibraltar and look forward to working together to capitalize on many exciting opportunities in this market.”
To learn about Package Concierge’s package management solutions, please visit http://www.packageconcierge.com.

 

About Package Concierge®
Package Concierge® is the leading provider of package management solutions to the multifamily industry. The company created the first innovative digital locker technology that addresses the escalating challenges of package management in the multifamily and student housing markets. Founded in 2012, the company’s installations across the United States include some of the largest real estate management companies: Alliance Residential, Avalon Bay Communities, Berkshire Property Advisors, The Bozzuto Group, Equity, Greystar, The JBG Companies, Pinnacle and Winn Residential. Its founders are technologists, entrepreneurs and property management professionals from the multifamily apartment industry. Contact Package Concierge at info@packageconcierge.com for more information.

About Gibraltar
Gibraltar Industries is a leading manufacturer and distributor of building products for industrial, infrastructure, residential, and renewable energy and conservation markets. With a four-pillar strategy focused on operational improvement, product innovation, acquisitions and portfolio management, Gibraltar’s mission is to drive best-in-class performance. Gibraltar serves customers primarily throughout North America, and to a lesser extent Asia. Comprehensive information about Gibraltar can be found on its website at http://www.gibraltar1.com.

Safe Harbor Statement
Information contained in this news release, other than historical information, contains forward-looking statements and is subject to a number of risk factors, uncertainties, and assumptions. Risk factors that could affect these statements include, but are not limited to, the following: the availability of raw materials and the effects of changing raw material prices on the Company’s results of operations; energy prices and usage; changing demand for the Company’s products and services; changes in the liquidity of the capital and credit markets; risks associated with the integration and performance of acquisitions; and changes in interest and tax rates. In addition, such forward-looking statements could also be affected by general industry and market conditions, as well as general economic and political conditions. The Company undertakes no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise, except as may be required by applicable law or regulation.

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