Avoid a Package Tower! A Recap of Fun Shared During the NAA Learning Zone

The multifamily industry is constantly spawning fresh innovations year after year. What’s a better way to learn about some of the cool, pain-reducing apartment technology than with a little friendly competition?

At this year’s NAA Conference and Expo in Atlanta, we explored package management advancements in our Learning Zone. Participants played “Avoid the Tower of Boxes,” a hands-on experience of the common package management pain-point plaguing our industry today. We hoped to deliver that “ah-ha” moment about why things don’t have to be that way anymore.

Allison Blair discusses the importance of having a package management system in place.With the rise of online shopping, packages are towering up daily in leasing offices, and it’s only going to get worse. Leasing professionals face a daily average of 30 resident packages delivered on-site requiring significant time management. Onsite team members must stop what they’re doing to process packages, which can take at least 5 minutes per package. Add to that the struggle of finding a place to store all those packages and you’re bound to fall victim to a tumbling tower.

And so, the tower begins

Our Learning Zone attendees were challenged in a cordial tower-building battle to simulate manual package processing vs. managing packages with a package locker system. It was truly an eye-opening experience.

Teams were each given 20 boxes separated into five daily operational activities, such as maintenance requests, tours and calls. Each box had entertaining icebreaker questions written on them. Participants discussed things like “where was your favorite vacation?” and “what is one thing on your bucket list?”

Once everyone in the group answered each question, that team could start building their tower. The faster they talked, the faster they could start building. Needless to say, things got a little loud (isn’t funny how when people talk faster they tend to get louder?).

But there was a catch. One of the teams had three boxes that read: “Stop. You get five packages.” These three boxes represented the interruption caused when a package is delivered to the office. Obviously, this team took much longer to build the tower, and inevitably finished last. This exhibits how much of a drain manually processing packages truly is on overall time management.

Then the “ah-ha” moment…

While our little competition was friendly, it did showcase how innovative package management solutions can profoundly impact daily operations. Without interruption, leasing teams can focus more on customer service for both prospects and residents.

This is what package lockers and package rooms deliver – continuance. For both your operations but more importantly, your residents. With a package management solution in place, they have access to their packages 24/7. They no longer have to wait for the leasing office to open or for a staff member to retrieve their package. They can come home, retrieve their own package and get back to their life, uninterrupted.

The Package Concierge Premier and Express System compliment one another at NAA 2017.We hope our competitors enjoyed the game and got a sense of what it’s like for leasing team members at communities with – and without – a package management solution.

Visit us at www.packageconcierge.com for more details.

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I-85 Bridge Collapse Could Impact Package Delivery Scene in Atlanta

After our initial shock when we saw the unprecedented traffic jam and bridge collapse on Atlanta’s major thoroughfare Interstate 85, the first thing we thought was: How is that going to affect package delivery?

When you’re in this business, those are the connections you make.

Atlanta features notoriously heavy traffic to begin with – the fourth-worst in the nation, according to INRIX – and the bizarre I-85 incident clearly won’t help. The bridge collapse on March 30 reportedly was due to a homeless man starting an accidental fire beneath an overpass. If that wasn’t enough to compound things, a portion of Interstate 20 buckled on April 17 due to an underground gas leak, which sent a biker airborne.

We’re not here to criticize traffic situations in particular towns, and we’re eager to see the vibrant city for the Atlanta Apartment Association’s 2017 Trade Show. But this spurred thoughts as to how much package delivery could increase in Atlanta, considering two of its major vessels have endured significant setbacks. Will the city’s residents be less eager to commute to brick-and-mortar stores when they can simply order items online? Will lunch-break shopping trips decline as residents are foregoing the traffic challenges and opting to work from home?

According to The Atlanta Journal-Constitution, freight traffic traveling through the city is now being directed to I-285 to bypass the city until the projected June 15 reopening of the bridge on I-85. As more vehicles use the alternate route, times will slow for commuters and logistics firms alike. Toby Jorgensen, a senior analyst at CBRE research told the newspaper: “The hardest part is the last-mile consumer and business delivery.”

It will be compelling to see how consumers, businesses and apartment communities adapt to the newfound challenges.

In the tech-savvy city, perhaps drone delivery will start to become a larger part of things as well. Drones have the capability to bypass heavily congested freeways and drop off packages at an apartment community much more efficiently. Residents will have their shipments in their package lockers right on schedule. In the future, this might even advance a step further. Imagine living on the 18th floor of a swanky urban high-rise and having your package drone-delivered to your balcony.

Perhaps we’re getting a bit ahead of ourselves here, but these are the things we think about when we’re heading to a new city for a conference.  We’re excited for Atlanta and the opportunity to learn more about how different regions utilize package management. We’re just hoping we don’t have to spend too much time on the freeways.

P.S. We will be back in Atlanta for the National Apartment Association Education Conference and Expo starting on June 21st – wonder how the package situation will be different then? Either way, be sure to stop by and see us!

Meet Tim and Alexis on Wednesday, April 26th 2017!

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