Hurricane Preparedness: Stock up on Supplies, Know Safe Spots

One hurricane already has landed on U.S. soil. Another is about to do so. And a third could be on the way if Hurricane Juan builds momentum. Hurricane preparedness is the utmost importance now.

It’s a small measure of relief that technology allows near-precise timeliness of when and where these devastating acts of nature will make impact. Technology can also help you best prepare for disaster.

In the case of Hurricane Irma, residents in Florida, the Gulf Coast and the eastern seaboard had more than a week’s warning for the most powerful Atlantic hurricane on record.

While that doesn’t soften the potential impact for apartment residents and operators, it gives them more sufficient time to prepare. As many go to local shops and stores to get supplies the result is often bar shelves. However, a few-day window exists to utilize online shopping. Apartment communities could see a gigantic rush of supplies ranging from non-perishable foods, flashlights, batteries and other survival-type goods.

This is also the time for property managers to have a firm emergency plan intact. It is vital to have procedures in place to notify residents and team members. This isn’t the time to ignore evacuation orders or the advice of first responders.

But no matter how direct, widespread or valuable the advice, some will choose to wait out the storm. In fairness, south Florida apartment developments are better prepared for a hurricane after 1992’s Hurricane Andrew. Construction standards have increased, windows are designed to withstand high impact and most new developments can absorb winds of up to 175 mph. But that doesn’t mean newer apartment communities can be perceived as an impenetrable fortress when hurricanes approach.

For those who plan to stay – or end up caught in an apartment community during a hurricane – here are a few survival tips:

Remain in the stairwell of your building

This is generally the safest place you can be, as it is the sturdiest part of any high-rise. The cooling tower atop the building also is built to withstand exceedingly heavy winds, particularly in newer buildings. The drawback with both these options is that you’ll be difficult to reach in the aftermath of the emergency.

Keep windows closed and balconies clear

These precautions might seem apparent enough. But the slightest gap in an open window can allow the storm to enter and could create a suction effect. Some might be tempted to open windows because the loss of power means the loss of air conditioning, which can create brutal inside temperatures.

Stay clear of low lying areas and windows

Although many believe the threat of danger elevates the higher you go, the most devastating impact typically occurs at ground level. That’s largely because ground-level items often stay close to the ground when they are uprooted and tossed through the air. And even though many new apartment communities feature glass that can withstand significant impact, stay as far away as possible despite the inclination to watch what’s happening outside.

Elevator situation

If you safely wait out the storm and live on a higher floor, be mindful of the elevator situation. Shifting in a building typically equates to elevator problems, and they could be inoperable for the foreseeable future. So if you live on the 25th floor, be ready for an abundance of stair climbing each time you come and go.

Here’s hoping that hurricane season passes quickly and with as little damage as possible. For those in the path, stay vigilant, stay prepared and stay safe.

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#HoustonStrong

We have all been watching the news, concerned about those who live and work in Houston. It is truly heartbreaking to see the devastation they are going through right now. We can only hope the worst is behind them.

Now is the time for us to come together to help those so profoundly impacted by the floods. We need to let them know we are there are them – today, tomorrow and in the weeks and months to come.

Here are some links for organizations currently accepting monetary donations as shared by Huffington Post:

  1. American Red Cross
  2. The Salvation Army
  3. GoFundMe Hurricane Harvey
  4. ASPCA

For in-kind donations, including blood, please check into these organizations:

  1. South Texas Blood
  2. Texas Diaper Bank – currently accepting donations but may take in-kind as well
  3. Feeding Texas

And finally, as an industry, there are ways we can step in to help the residents of Houston – both apartment renters and single-family owners.

  1. Consider offering model and vacant units as temporary housing. Airbnb is waiving its fees right now, this might be an option as well.
  2. Host meals for those who are displaced or for First Responders and volunteers in the field, or even better for all.
  3. Take moment to promote donation channels on your social media channels. Feel free to use this blog post to share some links.
  4. Engage your residents and collect in-kind donations of clothing, toiletries, household items, etc.
  5. If your property is pet friendly, consider becoming a foster to displaced pets. Or wave pet fees for any current residents who want to become a foster. Check out The Animal Defense League of Texas or San Antonio Pets Alive to sign up.

Although the devastation is happening right now, Houston is forever changed and will need assistance for weeks, months and potentially even years to come. I know what the multifamily industry is capable of and I urge you to consider holding donation drives throughout the year to help those in Houston – don’t let this be a one-time donation.

We can all help to build up this community to be #HoustonStrong once again!

~ Much love from the Package Concierge Team

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Skip the Stores: Browse the Web This Year for Back-to-School Necessities

A new school year is upon us. Time to gear up – mentally and physically.

Traditional back-to-school shopping in stores can be overwhelming. Aisles and checkout lanes get congested, hot supplies can sell out quickly.  Sometimes you run around all over town looking for that one thing that doesn’t even seem to exist – like that elusive yellow pocket folder.

Purchasing school, even college, necessities online can be a huge time-saver. It can also be extremely beneficial for sparing sanity and conserving the bank account. Here are some of the top websites for all your back-to-school necessities from clothing to classroom supplies:

Target + Walmart

Target offers a larger variety of brands and price ranges in-store, but nothing really beats the Target.com feature “School List Assist.” It allows users to order a student’s entire school list with one click. Find all your supplies behind a desktop or click of a mobile device, and you’re all. Shoppers can either have the haul delivered or pick it up at a store. Like Target, Walmart.com also allows users to purchase entire school supply lists with one click.

Amazon

The retail giant is an obvious go-to online shopping choice, especially when it comes down to big savings on textbook expenses. Amazon really does have it all in addition to reliable, fast delivery options. Students can also gain significant savings with a six-month free trial of Amazon Prime Student, and 50 percent off a Prime membership upon upgrade.

Staples + Office Depot

Staples has every type of in-classroom gear any student at any level could ever need, sometimes accompanied by great sales. Office Depot offers free delivery on qualifying orders of $9.99 or more if you’re in one of its local delivery areas. Oh, and your online order will be ready in an hour.

Pinterest

This isn’t really a typical place to shop for school necessities. It does offer great ideas for all types of school supplies, it also has so many different, unique products for purchase. You can search under

“buyable pins” for anything from clothing to pencils or even dorm room decor. Simply browsing Pinterest can also give people plenty of great ideas for repurposing old items or finding cheap, easy DIY projects.

DormCo

Here’s a website where you can purchase bulk packages of dorm essentials at massive bundled savings. Everything you need for college, from bed sheets and cooking gear, to desk supplies and backpacks, is on dormco.com. And shipping is always $2.95 on your entire order, whether you order one time or 100.

Dollar Tree

If you’re just going for mega-savings, this is your best option, hands down. This is a great place to help stock up your teacher’s supplies too. Think pens, notepads, stickers, sticky notes, antibacterial wipes, tissues and even zip-lock bags. It is a one-stop shop to help provide some much needed supplies for those teachers who work so hard for our kids.

Back-to-school in Multifamily

Keeping in mind that 37 percent of American households rent rather than own – and 61 percent of these renters live in apartments – having a reliable way to retrieve packages is a must for a significant segment of back-to-school shoppers.

This is where apartment operators should take heed. Roughly 25 percent of your residents are currently in some state of back-to-school mode, and they crave a safe, secure and convenient place to get their items. This is another hidden season in which a package locker system – or package room for larger purchases such as bedding and desks – can make a world of difference for your residents and keep your leasing offices from pulling up with back-to-school supplies.

Whether consumers are picking up school gear at the store or getting it delivered, online shopping has undoubtedly transformed the art of back-to-school shopping.  Apartment communities that provide a reliable place to receive the influx of new goodies are ahead of the game.

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Finding Cheaper Textbooks Half the Battle, Receiving Them Promptly is the Challenge

Some college textbooks seem to weigh about 12 pounds. Yet, it’s often the cost of these textbooks that weigh students down more than the actual pounds in their backpacks.

Textbooks have often-astronomical costs, adding several hundred dollars to an already pricey tuition fee. So now students, more than ever, are seeking alternative options in the form of used textbooks.

Websites such as Amazon, eCampus, Chegg and Valore Books offer textbooks at significant savings, changing the book-buying ways of many students. But ordering a textbook is one thing. Receiving it is another.

Student housing communities equipped with package lockers and package rooms make it easy for their students. Order it. Receive a message when it arrives. Pick it up. But for the many who live at communities that don’t offer a package service, the time-sensitive shipment might take significantly longer to get into your hands.

That puts the student in a tough spot, because you need a quick turnaround. You don’t want to be the one glancing at your neighbor’s textbook during the lesson, or someone who has to borrow one from a classmate while awaiting the arrival of yours.

Hopefully your student housing community has a reliable package management solution. But if it doesn’t, here are a few options for to consider for those who have ordered their textbooks but don’t have a surefire way to receive them in a timely, hassle-free manner:

  • Have them shipped to the home of a local friend.

    Odds are that you know someone who lives in a house off campus, particularly if you’re an upperclassman. Ask if you can have the textbooks delivered there. Even if it means you have to pick up lunch on your shoestring budget, at least you’ll have your books in time.

  • Have them delivered to your hometown address.

    If you have early access to the textbooks you’ll need, order them early. You can have them delivered to your parents’ house before your summer vacation ends. This also works if your college isn’t far from your hometown and it’s no problem to go retrieve them.

  • Get an off-campus post office box.

    If you’re concerned about the way packages are handled at your community, perhaps it’s worth spending a few extra bucks on a P.O. Box. That way you’ll receive a slip in the mail when packages arrive instead of wondering how long it will take for your shipment to be sorted from the other hundreds of packages at the community.

Receiving your textbooks from a secondary source – often at a fraction of the rate – is a magnificent idea. Just make sure you have a way to retrieve them in a timely manner so it doesn’t backfire.

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Tiny House. Big Impact.

Tiny housing making big impact on combating homelessness in America

Affordable housing and providing access to quality housing is a vital social responsibility for the multifamily industry and something that is near and dear to the heart of Package Concierge, especially founder and CEO Georgianna W. Oliver. As such, we wanted to share with you this blog from Andy Helmer, CEO of Shelters to Shutters, a national non-profit working to help combat homelessness, on how our industry can make a difference.

The fight to end homelessness in this country is a massive undertaking. About 3.5 million Americans experience homelessness each year, according to the National Law Center on Homelessness & Poverty. Alleviating this problem in a meaningful way will surely require a multi-faceted effort involving federal, state and local governments, non-profits and the private sector.

Tiny homes have become a solution to homelessness. Here’s one possible component of the solution to this giant issue: tiny homes. Across the U.S., organizations are using tiny houses and apartment homes, which typically range from 100 square feet to 500 square feet, to provide shelter for the homeless.

For instance, the nonprofit American Family Housing recently opened Potter’s Lane, a 16-unit community in Midway City, Calif., to house homeless vets. The property features 480-square-foot apartment homes made from energy-efficient shipping containers.

Across the country, in Newfield, N.Y., the nonprofit Second Wind Cottages, relying heavily on donated materials and volunteer labor, built a community of 12 tiny homes that house homeless men. Residents pay rent as they are able to help defray the community’s operating expenses.

Other examples of similar communities include the Tiny House Village in Seattle and the Community First! Village in Austin, Texas.

Advocates of these developments note that they are comparatively cheap to build, and constructions costs often are further mitigated through the use of materials and labor supplied for free by area businesses and residents.

Can the multifamily industry incorporate tiny apartment homes for the homeless into their communities? It’s certainly something to think about. With its ample resources and vast supply of creative and intelligent people, the multifamily industry should not be shy about stepping up to the plate to help address this critical issue, and tiny apartment homes might be one way to do that.

Another Piece to the Puzzle

Shelters to Shutters (S2S), a Fairfax, Va.-based nonprofit, offers another way for the apartment industry to reduce homelessness. S2S currently works with 23 apartment management companies – including such large operators as

How tiny would your tiny home be?

AvalonBay Communities and Equity Residential – to place people experiencing homelessness in onsite, entry-level jobs and provide them with housing at the same communities at which they work.

Overall, these apartment companies have moved more than 100 people out of homelessness in the Mid-Atlantic, Midwest, Northeast, South and Texas. And they’ve gained hardworking, loyal associates in the process. The job retention rate for S2S participants is 92 percent while the average industry turnover rate, according to the National Multifamily Housing Council, is 31 percent.

S2S provides its apartment management partners with pre-screened, job-trained candidates for entry-level positions such as maintenance technicians and leasing agents. The organization focuses on the 70 percent of the homeless population who are situationally homeless due to a life-altering event such as job loss, medical or health emergency, divorce, domestic abuse or the loss of a primary income earner.

Whether it’s through tiny homes, working with nonprofits like S2S or some other method, the multifamily industry can make a real difference in the fight against homelessness. I strongly urge you to consider how you and your apartment company can do just that.

Want to learn more about us? Click here to find out – Package Concierge

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Hardwire Internet has important edge over Wi-Fi for Apartments

The world is linked by wireless Internet, but even Wi-Fi can experience some connection tangles from time to time.

While, Wi-Fi is a more popular, widely used method of Internet connection these days, don’t be so quick to bail on the good ol’ Ethernet cord – at least for the backend of your apartment community. Wi-Fi is more convenient and tops the resident demand list, but a trusty hardwire connection is immensely more secure and challenging to hack.

Convenience is a great sell, and your property probably won’t meet its occupancy goals without wireless access for daily use in your resident’s apartment homes. You have to have it. Although, when it comes to operations, nothing beats top-notch security, especially digital security, which some residents don’t realize they actually need.

The Package Concierge Premier system is eye catching at Blair Tower.As more apartment communities begin to rely on Internet connection for day-to-day operational functions, like rent payment portal sites and electronic package locker systems, property managers should consider some of the pitfalls of a wireless connection before rolling up the Ethernet cables for good:

Wi-Fi signals commonly drop with interference

Wireless doesn’t have as stable an Internet connection as a hardwire because it only works within a certain range, and is more susceptible to interference and objects blocking the signal. Any wireless user can vouch a Wi-Fi signal can get pretty feisty.

In an apartment community, if the wireless were to go out, it could disable an entire system that operates via Internet. If Wi-Fi loses a signal during a streamed video or game, it’s an annoyance. If the signal goes out at an apartment community running package lockers or a security gate system, it potentially puts residents’ safety and possessions at risk.

Wireless offers easier setup, less return on investment

A downfall of hardwired Internet is the setup and connection takes a bit more time and work to configure than Wi-Fi. However, hardwire is a vastly more consistent, and even faster, connection once it’s up and running. Property managers will get back what they put into setting up a more secure connection system for residents.

The return on investment from a hardwire connection is worth the initial time. Residents are more likely to use something that works efficiently, without many issues. Wi-Fi is quicker and easier, but will likely have more problems down the road, draining management’s time and energy and taking associates away from other important community tasks.

Not as much data protection

Since hardwired Internet is more difficult to hack, it is also better equipped to guard data than a password-protected, private Wi-Fi connection. When overseeing many different residents in an apartment community, data protection is crucial not only for the management’s sensitive and private information, but also for the protection of residents’ personal information and privacy.

Wireless encryption standards are always being changed because the connection is just not safe. With a hardwire everything is contained.

Of course, we are not suggesting to move to hardwire.

Smartphones have drastically changed the way we must think about cyber security and wi-fi capabilities.

Cell phones use wireless connection, so different resident and community apps are exclusively Wi-Fi driven. However, keep in mind, some community amenities that utilize Internet can benefit from connection via hardwire, like [Package Concierge’s] electronic package locker systems.

Wi-Fi is definitely convenient and a must-have amenity that residents demand in their homes. However, for an apartment community on an operational level, it’s not necessarily offering residents the security and reliability they need, which hardwire provides.

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Avoid a Package Tower! A Recap of Fun Shared During the NAA Learning Zone

The multifamily industry is constantly spawning fresh innovations year after year. What’s a better way to learn about some of the cool, pain-reducing apartment technology than with a little friendly competition?

At this year’s NAA Conference and Expo in Atlanta, we explored package management advancements in our Learning Zone. Participants played “Avoid the Tower of Boxes,” a hands-on experience of the common package management pain-point plaguing our industry today. We hoped to deliver that “ah-ha” moment about why things don’t have to be that way anymore.

Allison Blair discusses the importance of having a package management system in place.With the rise of online shopping, packages are towering up daily in leasing offices, and it’s only going to get worse. Leasing professionals face a daily average of 30 resident packages delivered on-site requiring significant time management. Onsite team members must stop what they’re doing to process packages, which can take at least 5 minutes per package. Add to that the struggle of finding a place to store all those packages and you’re bound to fall victim to a tumbling tower.

And so, the tower begins

Our Learning Zone attendees were challenged in a cordial tower-building battle to simulate manual package processing vs. managing packages with a package locker system. It was truly an eye-opening experience.

Teams were each given 20 boxes separated into five daily operational activities, such as maintenance requests, tours and calls. Each box had entertaining icebreaker questions written on them. Participants discussed things like “where was your favorite vacation?” and “what is one thing on your bucket list?”

Once everyone in the group answered each question, that team could start building their tower. The faster they talked, the faster they could start building. Needless to say, things got a little loud (isn’t funny how when people talk faster they tend to get louder?).

But there was a catch. One of the teams had three boxes that read: “Stop. You get five packages.” These three boxes represented the interruption caused when a package is delivered to the office. Obviously, this team took much longer to build the tower, and inevitably finished last. This exhibits how much of a drain manually processing packages truly is on overall time management.

Then the “ah-ha” moment…

While our little competition was friendly, it did showcase how innovative package management solutions can profoundly impact daily operations. Without interruption, leasing teams can focus more on customer service for both prospects and residents.

This is what package lockers and package rooms deliver – continuance. For both your operations but more importantly, your residents. With a package management solution in place, they have access to their packages 24/7. They no longer have to wait for the leasing office to open or for a staff member to retrieve their package. They can come home, retrieve their own package and get back to their life, uninterrupted.

The Package Concierge Premier and Express System compliment one another at NAA 2017.We hope our competitors enjoyed the game and got a sense of what it’s like for leasing team members at communities with – and without – a package management solution.

Visit us at www.packageconcierge.com for more details.

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Delivery Madness: Are you ready for Prime time?

MThere are so many items to purchase on Amazon Prime day!any who deal with package management on a daily basis breathed a hefty sigh of relief in January. The holiday season had passed, which presumably meant it’d be another 12 months before another rush of that magnitude.

Well, hold on a minute. We know there are a few hidden holidays that impact the number of packages delivered but what about “self-created” holidays?

Prime Day is Prime Time

One wouldn’t think a self-created holiday would create such mayhem. Well, unless that holiday is all about packages. Introducing the third annual Amazon Prime Day, which absolutely fits that billing.

Delivery carriers and managers are advised to gear up for this one, which begins at 9 p.m. ET on July 10. Amazon hypes the event as a “one-day only global shopping event for Prime members.” It’s essentially an online version of Black Friday, and you better believe it makes an impact.

The e-Commerce giant launched its second ever Amazon Prime Day on July 12, 2016, and it resulted in the biggest sales day ever for the online retail giant, according to CNBC.

Amazon declined to disclose how many people signed up for Prime to participate in the sale, but U.S. orders rose by more than 50 percent compared to the first Prime Day a year earlier.

Package Concierge is the best way to organize all of your packages coming in from Amazon Prime day.Now that Prime Day is fairly established, it’s a reasonable expectation that the numbers will continue to rise. Last year, Package Concierge’s lockers experienced a 30-percent increase of package deliveries two days after Prime Day. Here’s hypothesizing that the increase will be even sharper this year. With Business Insider predicting Amazon could rake in $1 billion in 30 hours, we’re guessing our lockers will experience a 40- to 45-percent spike this time.

More Prime Opportunities than Ever

As Prime Day increases in popularity, other businesses are teaming up with the retail giant. Jet Blue, for instance, is offering 3,000 TrueBlue points (the airline’s equivalent to mileage points) for those who sign up for a yearly subscription to Amazon Prime ahead of Prime Day.

As July 10 approaches, several publications have created their own spin about the day. Tom’s Guide, for instance, put together a checklist of items to buy and avoid on Prime Day.  The guide claims it’s an excellent time to purchase Amazon devices at a discounted rate, including Kindle, Echo and Fire Tablets. But you might have a harder time finding discounts for Apple devices, laptops and HDTVs.

The Wirecutter published an article outlining what to expect and how to find the best deals. PCMag, meanwhile, composed a story outlining what you need to know for the holiday.

Translation: Amazon Prime Day has become a big deal. It can rival the holiday season with regard to volume of packages, and we can’t wait to see the numbers for 2017.

With that in mind, here’s a list of five items we believe will be hot on Prime Day:

  1. Alexa-Enabled Portable Bluetooth Speakers: Just tap it and ask for music from Spotify, Pandora and other music services.
  2. Huawel Mate9 Smartphone: These tech-savvy devices typically retail for about $600.
  3. Everyday Essentials: Stock up on Prime Day or take advantage of Prime subscription services on all your everyday living needs.
  4. Sneakers: Prime Day isn’t solely about tech products. Shoe brands such as Adidas and New Balance are known to dish out the discounts as well.
  5. MacBook Pro: Even though Tom warned us there might not be many discounts on Apple products, according to Techradar, you might be able to save $100-$200 on one of these laptops.

And here’s another Prime Day Bonus for you: all of these items will fit in your Package Concierge® locker! Happy Shopping!

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“Made in the USA” Making a Strong Comeback

The “Made in the USA” label is less common these days but it still packs significant selling power in America.

Blue lockers at Berkshire TerminusYes, America has increased its overseas outsourcing of work – namely manufacturing and IT jobs – over the years. Since the late 1990’s, those manufacturing jobs have steadily declined.

While outsourcing jobs can help American companies stay globally competitive and create cost-reducing benefits for U.S. consumers, extensive reasons still exist to purchase American-made goods and services. These reasons go beyond the well-apparent benefits of job security and economy stimulation.

Package Delivery that’s Made In USA

Package Concierge® takes great pride in helping address the demand for U.S.-made goods by offering only American-manufactured locker systems.

Wilson, the maker of every football used in NFL games along with Harley Davidson, Gibson, Duraflame, Zippo and KitchenAid are big-name companies with iconic products that continue to stay true to homeland production.

General Electric and Wal-MartRed Premier Lockers made recent efforts to address the increasing demand for American-made. GE has started to produce some of its water heaters and refrigerators at U.S. factories. Wal-Mart, meanwhile, announced plans in April to purchase an additional $50 billion of American products over the next decade.

Despite so many cheaper foreign-made goods being utilized in the U.S., there are still many goods and services produced locally. Investing in a “Made in the USA” label encompasses wide-ranging benefits for U.S. companies and consumers, who prefer U.S.-made goods for reasons like patriotism, quality and economic benefits.

However, it can be a slippery slope as many companies and consumers aren’t as conscious of the concept as they believe. According to a 2015 survey by Consumer Reports, 80 percent of Americans say they prefer to purchase American-made goods. However, American spending habits show otherwise.

Here are a few reasons why we believe the “Made in USA” label is important:

  • Faster repair for broken parts

If an American-made product requires repair, it is much easier to get fixed. It will take less time to find the needed part as many parts are produced locally and those parts that are made outside the country are often stored nearby.

  • More environmentally friendly

Locally made products and services benefit the environment in a few different ways. Products made overseas, such as in popular U.S. manufacturing and IT hubs China or India, must be shipped across the ocean to America. This overseas transportation leaves a much bigger carbon footprint than shipping within the U.S.

Additionally, many countries don’t have the air and environment protection regulations that America does. Foreign-made products exported to the U.S. pollute the environment more, and many of these countries contain lax health statutes.

  • Health reasons

Weaker health regulations in foreign production facilities can eventually harm U.S. consumers. There have been instances of unsafe goods being recalled for containing dangerous chemicals. Many of these are toys for children. Our government, naturally, cannot control foreign labor standards.

  • Job security and economic benefits

When U.S. consumers invest in American-made products, they also invest in the workers who produce them. The money spent on American-made goods and services goes back to those U.S. companies and local workers, thus stimulating the American economy even more. Keeping money in the U.S. economy helps preserve jobs for future generations, boosts American investment opportunities and helps reduce the trade deficit.

Aside from the outlined reasons, there are numerous other benefits to utilizing American-made goods and services that extend into our industry.

Many property managers insist they’d like to exclusively partner with U.S. companies and stay true to American-made products. But like your neighbor who claims the same and purchases a Toyota, not many vehemently stick to the cause.

That leaves room for apartment operators to create a competitive differentiator by proudly touting their loyalty to American-made products. While it might not make a difference to everyone, it will to some.

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Package Concierge Launches Express® & Package Room

Our solutions provide greater accessibility of innovative package management to the entire industry.

Atlanta, GA., June 22nd, 2017 – Today we are proud to announce the availability of two new products designed to further expand package management capabilities industry-wide: Package Concierge Express® and Package Concierge Package Room®.

The new Express® lockers are a more cost-effective option for apartment owner/operators seeking a comprehensive answer to their package management issues. The streamlined, all-steel construction, double-column locker modules are made in the USA by Package Concierge’s manufacturing partner, Florence Corporation, and a fellow subsidiary of Gibraltar Industries (Nasdaq: ROCK), and offer secure, 24/7 self-service, automated package lockers.

The Package Concierge Express in action. A recent study conducted by the National Multifamily Housing Council indicated that package management is now a must-have amenity in the multifamily industry, with 72 percent of residents wanting a package delivery/holding area readily accessible.

“New construction and luxury communities have embraced package lockers,” said Georgianna W. Oliver, chief executive officer of Package Concierge. “However, the upfront investment and locker size have hindered installations at smaller and older properties, as well as at Class B and C assets. The Express product line addresses the need for those communities that might not have the financial means for a significant investment – nor the space for a large installation – but are still dealing with the pains of high-volume packages. Now all properties have the same opportunity to streamline operations and provide their residents with a convenience-focused amenity.”

The new Express lockers are:

  • Built of the same high quality, all-steel construction
  • Made in the USA
  • The kiosk which includes 12 lockers can be used as a standalone system
  • Easier to install with its shorter stack and double column design
  • ADA compliant for height and reach
  • ETL Certified for Fire and Safety

Further expanding the accessibility of innovated and proven The Package Concierge Express is the same quality as our Premier System.package management solutions, Package Concierge also now offers a Package Room Access Control System®. The Package Room® combines the best of both worlds utilizing the Express Locker kiosk, which includes 12 lockers, as well as a small room on a property to serve as an overflow solution. This combination can completely eliminate the management burden of handling packages, as it provides a designated space for larger packages that don’t fit into the lockers. Additionally, it offers the ability to use the room specifically for carrier pick-up of resident shipping and returns.

“As package delivery continues to escalate, it’s more important than ever to provide a timely, convenient service for residents,” said Oliver. “With the installation of the Package Concierge Express® system, owner/operators are ensuring residents have immediate access to their package deliveries on the day they arrive. As an added benefit, the leasing teams will have the time they need to focus on customer service instead of package management.”

Want to learn more? Click here to inquire for more details on how our two new systems can alleviate the stress of package management.

 

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