Three Ways To Improve The Package Delivery Experience

Experience is Everything

Isn’t it all about the experience? When it comes to improving package delivery service, we have learned that many e-commerce merchants simply don’t know where to start. We’ll highlight three ways any merchant can begin the process of delivering a seamless experience, which in turn improves a buyer’s package delivery experience.

Major e-commerce giants make mistakes all the time. In fact, they seem to make their worst mistakes at the worst possible times, so merchants of all sizes should be proactive when managing communications in general. As merchants develop a better package delivery experience, brand image strengthens to grow the business.

Empowering customers with different ways to receive packages

The struggle is real when e-commerce merchants try to find solutions to the problem of last-mile delivery. Getting pilfered by a porch pirate is the least concern. A smart business understands the benefit of giving customers a number of package delivery options from which to choose.

Major shipping brands offer their customers as many as eight delivery options, based on how timely customers want their deliveries. We’ve seen small, growing merchants have much success with in-store pickup service alongside a range of delivery options. A smart merchant understands which products need shipping at all and which products require a more thorough experience for the customer.

Sending frequent delivery notifications

In any context, businesses that send their customers a variety of frequent communications have an edge over their rivals. Email, text messaging and a customer order-tracking page are three easy wins; however, social media has finally turned the worm for everyone, especially for merchants.

Social media puts customers in near-constant contact with brands as users share, rate and review content. It’s all about visibility to the customer, which is why successful brands take the time to address any negative publicity online.

Emailing delivery status updates has become par for the course, so if merchants don’t want to shank a drive and double bogey, they must develop constant communications with customers.

Offering branded and eco-friendly packaging

It’s a common mistake for merchants to focus on branding before operations, but once business starts flowing, the need for better branding becomes apparent. The good news is, offering green, eco-friendly packaging kills two birds with one stone.

To qualify as eco-friendly packaging, also known as sustainable packaging, packaging material must be: reusable, recycled or biodegradable. Paper, cardboard and biodegradable plastics are three basic types of eco-friendly packaging that are both safe for the environment and recyclable.

Eco-friendly packaging demonstrates that a merchant has the customer’s lifestyle in mind. Our recommendation is to make sure your packages are as eye-catching as possible. Customers come to associate with and, best of all, promote a brand that solves a common problem after delivering a package.

After all, it’s all about the experience. Improving a customer’s package delivery experience doesn’t happen overnight. Our advice is to start with these three basic tactics before thinking about a more comprehensive package delivery strategy.

At Package Concierge, we show the benefit of combining traditional package delivery services with innovative electronic package management solutions.

 

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Internet of Things and Property Management

A Look at IoT and its Affects on Property Management

By now, unless you have been living under a rock or off the grid, you are used to the “internet of things” touching virtually every aspect of your life. Your smartphone is smart because of the internet. Your car provides you with directions through its GPS using the internet. Your refrigerator may even be able to tell you what groceries you need the next time you are at the store!

But have you ever thought about the effect the internet of things has on commercial real estate and the changes that it brings to the manner in which asset managers conduct business?

Property managers and changing technology

Manufacturers have long recognized the benefit of integrating various production and management systems through the industrial IoT. These artificial intelligence systems allow for just-in-time ordering of parts, warn their human counterparts of potential difficulties in production lines and stop the line, and integrate production with office functions, automatically invoicing clients for products once they are shipped. Such integration saves time and money in manufacturing.

This type of integration is now available in commercial building management through the use of AI for those property managers who understand the changing technology environment.

“Smart systems” – those that can “talk” to one another – have been around for decades in building management. AI takes smart systems to a new level. Through AI, the system itself can make appropriate choices in heating, cooling, and the allocation of other valuable resources to greatly improve cost-efficiency. And these decisions occur without human interface other than equipment and technology maintenance.

Tenants will demand more technology from their commercial space

Gone are the days when a commercial tenant needed only a solid landline and a reliable internet connection to process payment. Today’s commerce moves at the speed of light, both from the vendor and the customer point of view. Landlords would do well to keep up with the increased technological demand.

Newly constructed commercial space can design AI elements into the building plans. Older buildings must adapt as best they can to meet changing tenant needs. Not only are retailers using more bandwidth to manage business, accept payment and run websites, but consumers are also using online devices while shopping to comparison shop or simply stay in touch with friends and family.

As a result, top-speed, reliable Wi-Fi may well be the deciding factor for retailers in the coming years.

Cost/benefit analysis is key to determining implementation

While the benefits of AI and IoT are clear, such benefits do not come without a price tag. The benefits include lower cost of ownership through smart building maintenance, the ability to charge higher rents for higher tech retail spaces and the ease of accepting payments and holding real-time discussions with tenants through a variety of electronic devices.

The costs vary according to the size, age and condition of the rental property. Obviously, a newer building already contains components of becoming an AI building. Your 200-year-old Victorian Bed and Breakfast, however quaint, is likely not as compatible for today’s technology.

Package Concierge is one part of the technology equation that can help you run your building smoothly without costing you a small fortune. Our locker system ensures your residents and tenants that their packages are safe and available to them any time of day or night. Fully customizable, the system can accommodate both residential and commercial customers, notifying them when packages arrive. Since the packages can be retrieved with a simple code, you have one less technological component to worry about as you consider the other options that you can offer your residents and tenants.

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Package Concierge® Helps Ivy League School Manage Shipments and Adds College Logistics Expert to Meet Growing Demand

Today, Package Concierge, the innovator of the digital locker system for apartment buildings, announced it is helping one of the most prestigious Ivy League schools in the country manage packages for its students. The company has also appointed former Pitney Bowes College Sales Director, Lance Whitson, as its new national university sales manager.

“The addition of Lance to our team signals our commitment to delivering the highest-quality solution on the market to more industries that need it,” said Georgianna W. Oliver, founder of Package Concierge. “College campuses must implement a more efficient way to manage the influx of shipments and our digital locker system makes package management hassle-free for both students and faculty.”

Package Concierge is currently working with numerous college campuses across the country and is continuing to gain considerable momentum. The company processes 30,000 packages a day, and that number will only get bigger as shipments worldwide have increased 48 percent in just the past two years.

“University bookstores no longer sell books – everything is done online, which has resulted in colleges being overwhelmed by the process,” said Whitson. “Package Concierge delivers security, reliability and cuts down on the wait time for students, while also lowering labor expenses for the staff and schools. And with a system that is both technologically-savvy and beautifully designed, I’m particularly excited to join the innovator in the market.”

Having dedicated the majority of his career to the mailing and shipping industry, Whitson brings a proven track record for growing teams and growing market share for logistics companies. He was recently at Pitney Bowes, where he pioneered the launch of its intelligent locker offering. Previously, he served as the National Vertical Market Manager for Colleges and Universities at Neopost.

To-date, Package Concierge has managed more than 15 million package transactions nationwide, and serves over 250,000 apartment residents and students. For more information about Package Concierge and its solution, please visit packageconcierge.com.

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Valentine’s Day Gifts & Delivery

Valentine’s Day is just around the corner. Are you prepared with that special gift for that special someone? Is your building prepared for the onslaught of gifts that may arrive on that special day?

If you think that you can treat February 14 as “just another day at the office,” think again. According to the National Retail Federation, Americans shelled out over $18 billion in gifts last year – most of them purchased online. The NRF also noted that pet gifts comprised an astonishing 20% of the purchases!

Just as Cyber Monday rivals Black Friday shopping around Christmas, online retail sales for Valentine’s Day is on the rise. How will you handle all of the packages that will come into your building? Will your residents and office tenants be satisfied with the level of service that you are able to provide with your current equipment and personnel?

Most residential and office buildings have a system of check-in whereby the carrier delivers the packages to one, central location. Building and leasing staff then notifies residents that packages are available for pick up and during what hours. Of course, this system usually entails dedicating at least one staff member whose day will consist of constant interruptions to retrieve packages or allow residents into the secure package area.

If you are still looking for ideas for your Valentine, here are some helpful items.

What to Buy Him

You know him almost as well as you know yourself. You can, and do, finish one another’s sentences. Yet when it comes to choosing the perfect gift, you are stumped.

Don’t fret! The Huffington Post compiled a list of Valentine’s Day gifts for him that are not over-the-top lovey-dovey. Some of the gifts involve shaving products – not necessarily romantic, but perfect for the practical side of your man. Other gifts include clothing items, whether or not your man is infatuated with the great outdoors. Fitness items, concert tickets, home décor and electronics round out the list.

Framing his favorite photos or having them reprinted on glass presents another great option.

What to Buy Her

Flowers and candy are always good options and greatly appreciated but can be construed as trite. Jewelry may be out of your price range or simply not make the right statement at this point in your relationship. And clothing? Unless you can guess the perfect size and style, it is probably best to avoid this option.

Fortunately, The Washingtonian rides to the rescue with unique and creative Valentine’s Day gifts that will send the right message without breaking the bank.

Books of any sort show that you respect her mind, whether it is a kitschy coffee table book or a beautifully bound journal in which she can write her own story. Throw in a stylish pen set or a pack of fun, colored writing utensils, and you can show her that you truly understand her personality.

Gifts that pamper – whether a lovely, scented candle, a stove-top espresso maker, hair or skin care products, or something to make her home more cozy – always hit the mark. For additional pampering, try a box of scented bath oils or salt scrubs, or a gift certificate to a local spa.

What to Buy Your Building

Package Concierge provides durable, digital, fire-resistant lockers that safely store packages for pickup any time of the day or night, seven days out of the week. A simple, four-step system ensures that all packages are ready whenever your residents are.

Residents receive an instant notification that their packages have arrived. They can then retrieve the packages from their lockers using a pin number.

No stolen packages. No perishable items wasting. No upset resident that wasn’t able to access their special gift because the leasing office was closed before they could get home. In short, Package Concierge takes one huge worry off of your mind and your residents’ – whether or not packages will arrive safely. Now the only thing they need to decide is what that package will contain!

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