Package Concierge® Unveils Package Concierge Room

We are proud to be the multifamily industry’s preeminent supplier and innovator of digital locker solutions.  It is important for us to always innovate ways to exceed package management needs for both apartment renters and apartment operators.

Today, we’re thrilled to announce the release of a new product designed to further expand the accessibility of package management capabilities industry-wide: Package Concierge Room.

As the latest extension in the Package Concierge locker collection, the Package Room completely eliminates the management burden of handling inbound and outbound packages by providing a designated, secure space for oversized packages that are too large to fit into the lockers. The Package Room can either be utilized as a standalone solution or paired with the Premier or Express Locker series. The overflow space additionally offers the capability to use the room specifically for carrier pick-up of resident shipping and outbound return packages.

“Package delivery continues to be on the rise and this trend isn’t going to let up anytime soon. It’s evident a solution is needed now more than ever to provide both apartment management and residents alike the most robust and convenient package management solutions,” said Georgianna W. Oliver, general manager and founder of Package Concierge. “With the Package Concierge Room, owner/operators are relieved of the burden of package management duties while residents can access their packages whenever is convenient for them. It’s win-win for the industry. Leasing teams will take back their time to focus on customer service instead of package management, and residents have ultimate freedom with shipping and receiving deliveries.”

Package Concierge Package Room Kiosk

A sleek surface-mounted kiosk that includes a 7-inch touch screen, barcode reader, still camera and effortless technology is used to control the Package Room. Automation with property management software creates efficiency for onsite staff and package carriers, allowing for easy drop-off or retrieval abilities. Residents have 24-hour access to retrieve and return packages with the ease of mobile app technology.

A recent survey conducted by the National Multifamily Housing Council on renter preferences indicated that package management is top of mind, with 57 percent of residents saying they are highly interested or interested in package lockers. Almost half of the survey respondents said they receive at least three packages per month.

“The Package Concierge Room answers the package management needs of today while ensuring communities are prepared to manage the package needs of tomorrow,” said Oliver. “Consumer buying trends are changing, and more retailers are offering free or low-cost shipping on large items. Just imagine, an apartment resident can order a new TV on Cyber Monday, have it shipped in two days, and have it securely delivered to the Package Room. It is the ultimate convenience amenity.”

The new Package Room includes:

  • USA-made product
  • Mobile app convenience
  • Sleek-technology kiosk and user-friendly management dashboard
  • Maintenance and test-locker functions
  • Alternative space for carrier pick-up of outbound and return packages
  • Capability of refrigerated appliances for cold-storage deliveries

To learn about Package Concierge’s package management solutions, please visit www.packageconcierge.com.

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B2B Gift Giving – It Can Be Thoughtful & Notable

Holiday gift shopping for business clients can either be complex or painless, depending on your approach. While unique gifts may be memorable, such creativity requires extra time, and effort which are always hard to come by. The quintessential, go-to gifts are quick, time-tested classics that seldom fail – but they are not as impactful.

A rule of thumb for holiday gift giving such as sweets and alcohol are universally savored items. But how many people are getting that this year? Almost everyone.

Many businesses will send the standard chocolate and wine bundles to their clients for the holidays. Although the majority of people will happily knock back a tray of Fannie May fudge with a bottle of full-bodied red, there are some other overlooked present options that will surely make you stand out. Neiman Marcus offers a lot of fun, unique and memorable gift ideas.

Here are some options to spice up your B2B gift giving this season:

Leather messenger bags

Everyone needs luggage to tote around all of their most needed daily items, and leather is one classic trend that will never go out of style. For men or women, a nice leather messenger bag is a functional gift with a touch of luxury.

Tech gadgets and gifts

Everyone has a few tech minded friends and clients, but some tech items can break the bank. This fun site, ThinkGeek, always sparks a few creative juices to flow and ability to find a few one of a kind items. However, another fail safe, is a power bank. How many times have you misplaced your phone charger, left it at work or been caught out running errands with dead electronics? Mobile power banks or charging gear is something every person will value, because every person has something that needs to get plugged into a wall at some point or another.

Slippers

Work slippers are a thing now? Seriously, some businesses require their employees to wear slippers at work…as it’s now part of the company dress code (looking at you, millennials). Give slippers to your clients – even if they can’t wear them at work. Who doesn’t love spending their NFL Sundays in nothing but pajamas and slippers? Or if you just want to go the warm and cozy route, check out these gifts for less than $100 from Ugg.

Uncommon ideas

You can put any type of liquid you want in a coffee mug and drink it conveniently. And here’s the best part: everyone drinks. You can take it up a notch and combine coffee and donuts with this amazing mug from Uncommon Goods (seriously why did we think of this?!) and combine with a dozen donuts from LA classic Stan’s Donuts who ships nationwide.

Subscription services

This is pretty broad, but it depends entirely on the client. A nice, personalized gift for business clients can be a subscription for something that client values or represents the relationship between your companies. Do they go to a particular media outlet or love a certain magazine? Get them a digital magazine subscription.

For the places that value healthy lifestyles, subscriptions to meal delivery services could be hugely beneficial to employees. Graze is one option that delivers healthy snack boxes.

There are many different opportunities to get special, meaningful gifts for your clients. Really look at your bond and come up with different ideas that correlate to your connection. Happy shopping and remember it is always better to give than receive.

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Package Concierge® GM and Founder Georgianna W. Oliver Helps You Prep for the Holiday Package Rush

The holidays are right around the corner. Black Friday is eight days away and Cyber Monday is 10 days. Are you prepared to handle the holiday package rush headed to your property? Check out this Multi-Housing News Viewpoint from Package Concierge® General Manager and Founder Georgianna W. Oliver where she shares tips on how you can prep for this holiday season.

For apartment residents, the thought of an abundance of holiday packages is an enticing prospect. For a community manager and onsite team, it can be a lot to handle over a short period of time.

Package delivery continues at historic rates, and that trend is only exacerbated during the holidays. The communities unequipped to handle the mass influx can risk getting buried in a virtual sea of holiday shipments, a vast array of multi-sized boxes that can easily clog leasing offices and protrude out the door.

But it doesn’t have to be that way. More and more apartment operators and individual communities have discovered ways to ease the holiday burden. And, most importantly, ensure their residents happily receive their shipments safely and after office hours. Here are a few tips for conquering the holiday package rush:

Train and work with delivery teams

Whether it’s a traditional carrier such as FedEx or the U.S. Postal Service or something more cutting-edge such as UberRUSH, they need to know the drill at your community. The quicker you can communicate your desired process, the more rapidly you can pass along the packages to your residents.

Many of these outlets will have repeat carriers or even an exclusive delivery individual that comes to your property, so training them won’t be too cumbersome of a task. But it’s wise to have a process in place for each new carrier as well, a uniform training tutorial that is ready to be implemented.

Encourage residents to utilize ship-from-store and peer-to-peer shipping apps…

Want to learn more? Read her full article.

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Increasing Demand: Renter Survey Indicates Desire for Package Solutions Continue to Rise

High-speed Internet wasn’t a high priority for apartment residents in the past. Nowadays, it’s not only a demand – it’s an expectation.

The preferences of renters will evolve as technology evolves.

At the cusp of that ever-changing concept is the increasing demand for a package solution. According to the 2017 NMHC/Kingsley Renter Preferences Report, 57 percent of those renters surveyed were very interested or highly interested in package lockers. And 47 percent indicated they receive at least three packages per month, which coincides with the interest in package solutions.

The rising expectations correspond with the skyrocketing trend of ecommerce.  One can reasonably project that more than 80 percent of renters will desire a package solution within the next few years. Questions about packages weren’t even included in the 2015 version of the bi-annual renter survey. Since then, we have monopolizing e-commerce giants validating the need for the product and entering the multifamily industry.

Apartment renters are a clever bunch. They notice when a community cannot keep pace with the rising influx of packages. If you don’t believe it, just take a look at community reviews on Yelp, Google or Apartment Ratings.

While package preferences are definitely worth monitoring, here are a few other notable findings from the renter survey, which is the largest ever of apartment residents. More than 272,000 respondents took part.

Other must-have community amenities

Reliable cellphone reception, naturally, is an expectation for renters. Of those polled, 92 percent are interested and 78 percent of those interested won’t least without it. Secure resident parking (88 percent interest) and secure amenity access (84) also rate highly.

Must-have apartment features

We mentioned that high-speed Internet wasn’t always an expectation for renters. Now, 93 percent are interested and 63 percent will not lease without it. That is surpassed only by air conditioning with regard to apartment features, of which 94 percent are interested and 92 won’t rent without.

Renting is a lifestyle, not a necessity for many

People rent for a variety of reasons. Perhaps they just moved to town, are saving for a down payment on a home or are between homes. But the top reported reason, which is a key characteristic of the millennial demographic, is the desire for convenience and flexibility. Twenty-three percent of those polled rated this the primary reason why they rent.

Reviews, short-term rentals gaining popularity

Four out of five renters indicated that reviews influenced their decision, which is a concept that is continuing to evolve. Another growing trend is the desire to generate income through short-term rentals, utilizing home-share services such as Airbnb. This is particularly true among younger renters. Of those aged 25 or younger, 49 percent reported interest in short-term rentals (only 32 percent of those aged 65 or higher were interested).

Preferences of renters will continue to reconfigure, particularly with the onslaught of smart-home technology. The challenge for apartment operators is to keep pace with their demands.

 

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Package Concierge® GM and Founder, Georgianna W. Oliver, Talks with BostonVoyager

Package Concierge® GM and Founder Georgianna W. Oliver is passionate about bringing innovation to the multifamily industry. Recently, she spoke with BostonVoyager about starting Package Concierge and how it changed package management in the apartment industry.

Great things are happening in the world of package management. And we at Package Concierge are thrilled to continue to lead solutions in addressing today’s and tomorrow’s package management needs.

Today we’d like to introduce you to Georgianna Oliver.

Georgianna, can you briefly walk us through your story – how you started and how you got to where you are today.

Package Concierge was founded in December 2012 in Medfield, MA as the 1st innovative system for packages in apartment buildings. Our first live installation was in October of 2013 at Chelsea Place Apartments in Chelsea, MA. Now, there are over 800 systems (including over 100 in the Boston MSA) across the country and last week we hit the 10m package transaction point.

We’re always bombarded by how great it is to pursue your passion, etc – but we’ve spoken with enough people to know that it’s not always easy. Overall, would you say things have been easy for you?

The biggest struggle was changing the way the property managers thought about ways to manage incoming packages. Before Package Concierge, they had to log, store, notify and retrieve every single package or risk theft if the package was left at an apartment door. Once we had our first installations and the residents fell in love with the convenience, our sales doubled year over year as the industry embraced this new technology.

Read the rest of what Georgianna W. Oliver had to say here.

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