INFOGRAPHIC: Package Concierge® Is Committed to Providing the Best Package Management Solution

Did you catch the latest news from Package Concierge®? We are so excited to have surpassed the 10 million packages managed mark!  We are committed  to providing the most innovative, Made-In-America package locker solution. Our software and lockers exceed expectations for both your on-site teams and your residents.

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Package Concierge® Delivers for Canvas LA

Canvas LA, a downtown Los Angeles luxury apartment community, offers more than 25 different floor plans of studio to three-bedroom units. The community includes resort-style amenities and aims to cater its residents. Canvas LA began using a package locker system from Package Concierge in March.

Challenge | Relieve management over-burdened with resident packages 

As a result of the rising popularity of online shopping, Canvas LA’s management team had become increasingly swamped with the influx of resident packages.

William Corwin, Canvas LA’s senior business manager, said the 210-unit apartment community sometimes received as many as 65 to 70 packages in one day. And that number was continually climbing.

“It was just getting too overwhelming for us in the office,” Corwin said. “We spoke to the owners about the package challenge because it was just taking up too much of our time.”

Corwin said management’s initial plan budgeted package lockers for 2018. But the package problem needed an immediate fix.

The Canvas LA leasing team was spending upwards of three hours a day on packages. The time spent on deliveries was taking away from overseeing other duties. They couldn’t focus on community tours, maintenance requests and ensuring smooth day-to-day operations.

Solution | Sophisticated Technologies

Online shopping has been on the rise, and will continue to devour the consumer market. Internet sales made up 3 percent of consumer expenditure in 2006, and rose to 15.5 percent in 2016.

With such a growing preference for online shopping, especially among Canvas LA’s predominant demographic of young professionals, the solution to relieving management of package duties was to install a Package Concierge package locker system in the community.

Package Concierge had the edge over other systems because of its sophisticated technology.

“Some of the locker systems we considered, you get an email that gives you a number for each package. Then you go to a kiosk, punch in the number and it opens the locker,” Corwin said. “We love the fact that there is an app for Package Concierge. We also love that, when a resident gets their pin code number, if they have five packages, all of the lockers open.

Results | Diminished package hardship in office, satisfied residents

Three weeks after installing the Package Concierge package locker system, 71 percent of Canvas LA residents had already signed up.

The demand of Canvas LA’s onsite team to handle the increased volume of packages was mitigated after installing the locker system. Management has more time to focus on other issues affecting the community. Packages are more accessible than ever to residents.

“The residents are loving it. And of course we’re loving it in the office now that we’re not spending two to three hours a day logging packages and going through the process of contacting residents and giving them out,” Corwin said.

“We’re extremely happy. It’s a sophisticated but really easy-to-use system.”

Package Concierge Silver Speck 88-locker Installation at Canvas LA

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Superstitions Amok: Friday the 13th Brings Out the Most Irrational of Fears

Some people are naturally superstitious. Others pay little attention to curses, hexes, jinxes, voodoo, broken mirrors, spilled salt, the occult or any misfortune causing force. But even the most non-superstitious individual takes pause at Friday the 13th, particularly when its October 13th. Let’s take a peek at the some of the notable and more bizarre superstitions that accompany the “holiday.”
Triskaidekaphobia: This is the fear of the No. 13 itself. It’s not surprising that many people shy away from the number.  It’s closely associated with the vastly successful Friday the 13th movie series and the omnipresent slashing knife of villain Jason Voorhees. What is surprising is that there is an actual term to describe this fear. Many shy away from 13 at all costs. Whether it’s avoiding it as a uniform number, opting against buying a house with the number in the address or just plain creeping out whenever they see it. Others, in a contrarian move, embrace the number and instead believe it offers good luck.
Fear of the day itself: According to a study by British publication Mirror, the 14th most common fear among Brits is “Worried about Friday the 13th approaching.” Avoiding the number 13 – ahem, triskaidekaphobia – ranked No. 15 and fear of the No. 666 ranked 17th. The top three on the list were walking under a ladder, knocking on wood and blessing someone after they sneeze. Ranking last on the list of 30 was never giving gloves as a present. Hmm.
Oh, and there’s actually a term for fear of Friday the 13th, too. Make sure to include it in your phone’s dictionary, because it’s probably not there: paraskevidekatriaphobia.
If you cut your hair on Friday the 13th, you will die: Perhaps that new style or trim can wait until the weekend. You know, just in case. Many also avoid beginning a trip on this day.  It’s a popular myth that if a funeral procession passes you on Friday the 13th, you will be the next to die. Others believe that any child born on Friday the 13th is essentially brought into the world under hex – as if that child had a choice.
While it’s difficult to point to the origin of Friday the 13th fears before pop culture exacerbated them, they have become a staple of society. According to National Geographic, behavioral scientist Jane Risen of University of Chicago Booth School of Business discovered that superstitions can even influence nonbelievers. Risen found many believe they can jinx themselves by talking about something, such as stating they’ll not get into a car wreck.
That, too, trends into pop culture. Baseball is the most superstitious of sports. Baseball players believe talking about a teammate’s no-hitter while it’s happening will undoubtedly jinx it. When the opposing team gets that first hit, blame is assigned to the player who brought it up. Watch out NY Yankees & Houston Astros in your game this evening….
Now go enjoy your day, if you dare. Remember the black cat that sauntered in front of you was no different than a tan dog doing the same. Just keep telling yourself that.
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What to Expect this Holiday Shipping Season – It Doesn’t Have to be a Jungle Out There

The holidays are right around the corner and so is holiday shipping. Black Friday is eagerly sitting on top of a massive pile of delivery packages with a Grinch-esque smile on its face just waiting for the festivities to begin.

As we enter the last months of the year, peak gift-giving season is upon us. Shopping and holiday shipping are about to get wild.

Online shopping industry continues to flex its market muscles as the go-to method. But the aura of the holiday season still holds a strong draw towards brick-and-mortar stores. Yes, people will still ship gifts purchased in person as opposed to ordering online. And with the emergence of shipping and returning apps, holiday gift shipping is going to be in full force this year.

Aside from cost-savings, a chief advantage to this shipping is that you don’t have to wait in line at the Post Office or FedEx. Stores like Crate & Barrel and Nordstrom’s will ship in-store purchases directly to an address. Now you don’t have to worry about dealing with that on your own.

Another popular trend, “ship-from-store,” is where brick-and-mortar retailers fulfill online orders from stores nearby; not from distribution centers miles away. This helps retailers stay competitive against e-commerce giants and also offers the customer faster shipping at lower costs and reduced markdowns.

But the game-changer in retail shipping is the peer-to-peer shipping app.

Dubbed Uber for shipping, apps like Roadie, Dolly, UberRush and more connect drivers/transporters and senders. Anything from packages to pets can be transported this way.  Apps like these, either for local or international shipments, are especially handy for holiday shipping.

The changing landscape of peer-to-peer shipping is something the multifamily industry should be cognizant of.  Many apartment communities have already had to come up with package management solutions with the influx of deliveries from the rise of online shopping. But many are still manually holding deliveries in the back office instead of in package lockers. A strong package management solution ensures the office staff is able to keep up with all the incoming deliveries. And it will also make peer-to-peer shipping much easier as well.

Regardless of where the package is coming from, technology has made shipping easier and more convenient for everyone. Contact us to get your package management solution installed before the holiday rush.

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