Client Spotlight: Via Denver

Via_1Let’s take a trip to the Centennial State, also known as Colorado. Known for its stunning mountains and fresh air, Denver, Colorado is a booming tech center. Whether it’s taking a stroll down the Denver Beer Trail or chasing an adrenaline buzz in the man-made kayak chutes of Confluence Park, there’s something for everyone in the mile high city. With so much to see and do in the bustling metropolis, it makes sense for anyone interested in experiencing all Denver has to offer should live in the heart of the city so all is easily accessible. One community offers the mountain views and downtown city lights in one package: Via Denver.

Via_4Developed by world-renowned real estate investment and development juggernaut The Pauls Corporation, Via sits in the buzzing epicenter of Denver’s Golden Triangle. As stated on the homepage: “Come Experience a luxury apartment community that lets you move freely within the dynamic action of downtown Denver.” Via has every right to state this as their apartment homes contain opulent features such as quartz countertops with glass and stone backsplash, plank flooring, and the ever-elusive walk in closet. The community amenities are equally impressive: professional grade fitness facility; spa quality wellness center; social lounge with WiFi cafe, TV and gaming area; and even wine storage! That’s being said, we were excited to add a brand new Package Concierge system into this lively community.

Via_2Package Concierge recently installed an L-shaped system of 49 lockers, including dry cleaning. Via’s property manager, Sarah Weekes, took the time to provide feedback about the onsite Package Concierge and said: “The system is extremely helpful in streamlining the package process for our residents, office team and the carriers. Since residents get notification of their package being delivered, it cuts down on the amount of calls we get asking if there was a package delivered. It is also convenient for the residents to be able to access their packages 24 hours a day, not just during office hours.” We feel it can be safely said that the Package Concierge system has blended in well with the active lives of both residents and the employees of Via.

Via_5Via isn’t just a property, it’s a lifestyle in luxury living and convenience. Being located in the middle of everything is fast paced and residents need the right mixture of amenities to take advantage of their surroundings. They need the tools to work hard and play hard within the cityscape. When the perfect match is made, all things are possible. This is Via’s top priority and we’re proud to be a part of the equation. Ms. Weekes sums it up best: “When our residents are happy we are happy.” We couldn’t agree more with her; when our clients are happy, so are we.

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Self-Serve Dry Cleaning Lockers & Seamless Integration

IMG3726The world moves faster than ever since the rapid evolution of technology. From the rise of artificial intelligence to sneakers that can finally self-lace, we don’t have the time to complete the tasks we once took time to do. For Package Concierge, our streamlining life solution lies in our locker systems. Taking the stress out of package delivery is what we’re known for and what we’ve delivered nationwide. However, Package Concierge isn’t just about packages deliveries. We’re regularly pursuing ways to make our high quality lockers more utilitarian, lockers that support dry cleaning delivery is another step towards making life easier.

Let’s face it; picking up dry-cleaning is just another addition on the laundry list (no pun intended) of daily tasks. Because we feel your pain, we decided to create a solution. The steps mirror the package delivery and receiving process! The dry cleaning service delivers the cleaned items directly into the system using our touch screen. As soon as the locker door is shut, the resident receives notification that their dry cleaning has been delivered and they can retrieve their clothing at their convenience.

The Package Concierge dry cleaning lockers are slimmer in design and include hooks. The units come in two configurations as well. They’re designed with clothing in mind and can accommodate everything from suits to long dresses, ensuring your valuables are kept wrinkle free once delivered. If the facility already has a Package Concierge, the dry cleaning lockers can be simply added on and fully integrate with the preexisting system.

There are also revenue opportunities. Many of our clients explore leasing the lockers to a local dry cleaner on an exclusive basis in return for getting the property’s business. It’s truly a “win-win” for all involved.interior_picMoving soon and quickly realizing this is an essential amenity? In addition to the amazing Harbor Pointe community (shown above) in Bayonne, NJ, the Package Concierge dry cleaning lockers can been seen in communities in the following cities:

Los Angeles, CA

Denver, CO

Miami, FL

Atlanta, GA

Boston, MA

Cambridge, MA

Watertown, MA

Ardmore, PA

King of Prussia, PA

Package Concierge strives to make life easier for every person using one of our locker systems. We will continue to push our hardware and software forward and be the drivers of innovation within our space. After all, deliveries and packages come in many shape and sizes. Package Concierge plans on playing a major part in all things delivered.

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More than Half Way There!

Red_Gray_Map_NEW315-01Recently, Package Concierge entered a thrilling chapter in our company’s story. We’re excited to let all of our friends and partners know that we’re now in 26 states across America! This is big news for us, especially since we’ve only been a company since December 2012. Even though our expansion across the country has been fast, we’d like to let everyone know that the credit goes to our amazing clients who believed in us early on such as Alliance Residential, The Bozzuto Group and The JBG Companies, and partners like Florence Manufacturing and The Container Store. When you think about it, our growth is great for everyone. Here are a few reasons why.

  • Expanding Technology: As we receive feedback from system users, we alter and tailor the user experience to truly reflect their wants and needs. In previous blogs, we mentioned examples of this such as our mobile app, systems with dry cleaning pick up, and even resident shipping and returns from Package Concierge lockers. These ideas stemmed from our expansion and user feedback. As this grows, so will the possibilities.
  • Secure and Safe Deliveries: Our expansion hasn’t been by accident; our clients and partners know that the name Package Concierge is synonymous with the words security and safety. This is a big driver in our growth and the more Package Concierge systems are out in the world; the more deliveries reach their final destinations instead of ending in the hands of unintended recipients.
  • Organization and Value for All: A Package Concierge system doesn’t just provide a delivery point for packages; it stimulates growth in other areas as well. For example, our customers see an increase in resident satisfaction, the end of untidy/messy package rooms, organized storage of packages on-site, and most importantly the saving of staff time. Also, because of the quality of our system, it is considered a valuable property asset, not just an amenity that is in high demand. These attributes help keep both residents and leasing agents happy, which in turn can keep a community thriving and growing.

As you can see, growth can be a very good thing. We’re not about to lose sight of what’s important to us, which is all who have helped guide us into this position. We assure you, we’re going to maximize upon our growth to make Package Concierge the best it has ever been. And soon enough, we’ll be crossing our 27th state line.

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Bozzuto and the BMAs

Bozzuto Name and SloganIn this week’s blog, we would like to give recognition where recognition is due. When the ideals of superior customer service, innovative industry leadership, and passion for community-based values are the heart of your business model, Package Concierge takes notice. The company that is the literal definition of this is The Bozzuto Group and Bozzuto Management Company (Bozzuto).

Bozzuto has spent more than 25 years building and managing numerous multifamily properties. Founded in 1988 by Tom Bozzuto, Rick Mostyn, John Slidell, and the late Bernard Lubcher, Bozzuto Management has grown into a leader in property development and management. Their logo, which was created by Barbara Bozzuto, is in the firm’s signature color of “Bozzuto Green.” However, Bozzuto Management’s connection to “green” goes beyond the color of their logo; they’re committed to “green energy” not just as a company but also as a community leader. Bozzuto takes pride in multifamily property recycling programs and in obtaining LEED certifications in building and development.

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Bozzuto invests in honest and creative leadership, customer and community satisfaction, powerful business relationships, and the sustainability of the Earth’s environment. And, they know that excellence begins with the more than 2,000 people they employ. That is why every year they host the Bozzuto Management Awards (BMAs).

On Thursday, March 10th, in the National Building Museum located in our nation’s capital the BMAs will recognize Property and Service Managers along with individuals and teams of employees. Awards range from “Property Manager of the Year” to “Resident Services.” Package Concierge is proudly sponsoring this year’s event as a display of camaraderie and commitment to Bozzuto and we’re excited to spend time with industry leaders equally as passionate as us.

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One of Bozzuto’s properties that has recently received recognition is the The Frasier, located in Alexandria, VA. This modern and luxurious apartment community was a Gold winner in the Multi-Housing News (MHN) 2015 Excellence Awards; Most Tech Savvy Community. Package Concierge is proud to be associated with The Frasier. Our package locker system is mentioned by MHN as one of the most popular technology services at The Frasier.

As our relationship with Bozzuto continues to grow, we at Package Concierge know that our shared values are at the core of what we do and how we do it. We are excited to celebrate the successes at the BMAs this week and we look forward to the future!

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Leap for Free Rent Day!

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What are you going to do with this extra day of the year? We have arrived at another intercalary year; better known as leap year. But when you think about it, this year renters receive an extra day in their properties for FREE! That’s right! So whom do we need to thank for this extra day of multifamily living? That answer goes back farther than you may realize.

Around 46 B.C., Julius Caesar decided that every four years we get an extra day added to the year to balance out the 5 hours, 48 minutes, and 45 seconds that accompanies the 365 days it takes the earth to orbit the sun. Now, Mr. Caesar didn’t quite get leap year right the first time. That’s why over 1,500 years later Pope Gregory XIII introduced the Gregorian calendar to better regulate the bonus time of a year. His calendar added centuries to the equation, thus making years that are divisible by 100 and not divisible by 400.

The benefit of that extra day in February every four years is a “rent free day.” Most leases are based on 365 days in a year, which means renters score an extra day in their homes for free! This is definitely a reason for celebration and the last time we welcomed an extra day in the year, Package Concierge was just gearing up as a company.

In the leap year of 2012 Package Concierge was founded. And after only a few years we are in 26 states providing our services to multifamily and student housing properties. In 2015, we received the Customer Experience Innovation Award, a crowning achievement for a company less than 5 years old. Package Concierge believes in making the most of the time we have, and that’s why we are committed to providing our customers with the latest technological advancements in package management.

Package Concierge is serious about security and convenience all year long, whether its 365 days or 366. So, what are you going to do with your “rent free” day this year? Maybe, host a “rent free day” party? Whatever you do, make sure you and your friends thank Julius Caesar for the extra time we have in 2016!

 

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