2015 has been a stellar year for Package Concierge. We reached a personal milestone of 1 million package transactions without a service call; we began developing industry leading technologies such as our mobile application and becoming the first locker solution to offer both shipping and returns; and we received major publicity through the Today Show on NBC. These accomplishments haven’t been easy but as a leader in our industry we strive to set standards and trends. We have A LOT to be thankful for and we wanted to share this with all of our partners and readers.
- Our Momentum – 2015 was the year of building our momentum within the industry. Earlier this year, our presence in 18 states expanded to 24. This represents a 200% increase in our installations in the last 6 months! We are very thankful to be growing our footprint.
- Our Staff – The Package Concierge staff, whether in the home office or located elsewhere, is the lifeblood of our business. Without their tireless dedication, Package Concierge wouldn’t have accomplished our previously mentioned growth. It’s not often that a company is fortunate enough to have employees who give their whole hearts to seeing a business thrive, and we know it. To our staff – Thank you very much.
- Our Clients and Partners – In our last blog post, we thanked our partners and clients for believing in us, and we cannot say that enough. The business and opportunities we’ve developed together has been extremely beneficial to us, and we hope it has been for you as well. Let’s keep building together in 2016.
This year was full of accomplishment and growth for us. 2016 is going to be an even faster year and we’re already starting to build our New Year’s Resolutions (stay tuned for an upcoming blog). We’re setting our sights on bigger hopes and dreams for the New Year and we can’t wait to see what it brings. Until then, happy holidays from Package Concierge!
It’s not often that hard work and dedication gets recognized. In some ways, it shouldn’t; if a job is done well and correctly, no one should notice. However, there are a few exceptions to the rule where going the extra mile is recognized. Recently (as in very recently) Package Concierge was announced as a recipient of the 2015 Customer Experience Innovation Awards. We won this award thanks to our innovative use of Salesforce Sales Cloud to keep our sales processes aligned and help us put our customers at the center of everything we do. We’re very proud to be recognized as a leader in serving our clients and customers, but it wouldn’t be possible without them.
Package Concierge was founded in 2012, with the mission of providing a solution to the package management dilemma in multifamily housing. Since then, we’ve made major strides in both process and technology to help properties nationwide maximize efficiency and make lives easier to manage. With the power of Salesforce Sales Cloud to track our entire sales cycle in one unified customer relationship management (CRM) system, our installations have increased by more than 200 percent in the last 6 months. We’re now in 24 states and we couldn’t be prouder. That being said, YOU have helped us get there. YOU took a chance on a small company with big ideas. YOU gave us opportunities where others wouldn’t. For that, we’re forever grateful and our day doesn’t end unless all of your needs are met. Thank you all for your fervent belief in what we do and all that we will become.
Accepting this award comes with great responsibility; we need to maintain and improve upon what we’ve established. Growing pains are never easy, but we’ll get through them by keeping the customer experience in mind. We’ve learned invaluable amounts of information over the past three years that we plan expanding upon, which will further improve upon the customer experience. We will become faster, stronger, and more productive because you’re our motivation. They say good things come to those who wait, but having an invaluable client base of innovative thinkers doesn’t hurt either.